Position: 2 x Part time Sales Advisor/Key Holder (12 hours per week)
Location: Samsonite Swindon store, Designer Outlet, Unit 3 Kemble Dr, Swindon SN2 2DY
Availability: As soon as possible
Job Purpose:
Offer Samsonite customers exceptional service by projecting a positive image of the Company at all times, in order to maximise sales.
Assist in the maintenance of a tidy and well presented store, maintaining high standards in all areas.
Principal Accountabilities:
Customer Service/Sales
* Offer advice on, and demonstrations of, Samsonite products in a professional manner to ensure a friendly shopping experience.
* Introduce selling benefits and various features of merchandise range.
* Maximise sales through detailed product knowledge and add on sales
* Be knowledgeable about store layout, products and stock availability.
* Deal with customers in a cheerful, polite and efficient way, always considering their needs.
* Handle customer complaints and phone queries tactfully in line with Company Policy.
* Process transactions in an efficient and professional manner always adhering to Company Procedures.
* Be fully aware of Samsonite after sales service, Supplier's warranties and areas covered.
* Maintain awareness of sales promotions, incentives and product brochures
* Be aware of all sales figures, targets and commission on a daily/weekly/period basis.
Stock/Merchandising
* Process deliveries and communicate any discrepancies under and over in an efficient manner.
* Ensure backup stock and stockrooms are kept in order.
* Be knowledgeable of all products (current and new) and selling benefits.
* Assist in layouts and maintenance of merchandising and internal displays.
* Read and action relevant Head Office communication
* Assist in stock counts as directed by Store Manager.
Security
* To ensure that any security issues are acted upon where possible and reported to Management.
* To remain vigilant when dealing with stock and monies, ensuring that Company Procedures are always adhered to.
House Keeping
* Maintain high standards at all times within the branch.
* Ensure that cleaning is carried out daily and look after all fixtures, fittings and stock
Operations /Administrative Duties
* Handle telephone enquiries in a polite, helpful and efficient manner; and ensure all messages are communicated.
* Ensure all customer enquiries/orders are communicated to Head Office in accordance with Company Procedures.
* Open and close the store following Company Procedures.
* Carry out stock and personnel administration as directed by Management.
Attendance
* To report for work 10 minutes before the start of the shift in order to prepare for the scheduled start time.
* If absent or late, to contact the store at the earliest opportunity to allow for any alternative arrangements to be made.
* If employee is unable to attend work they must speak DIRECTLY to their Manager by TELEPHONE as soon as possible.
* Any LOSS of business time must be made up and discussed with manager.
* To attend training courses as directed by Store Manager, arriving at the training venue in a timely manner.
* To adhere to company attendance policy
Appearance
* Maintain a well groomed, neat and tidy appearance at all times, in line with Company Dress Policy.
Health & Safety
* Ensure that any accidents or potential dangers to staff or customers are acted upon where possible and reported to Management.
* Be knowledgeable of Health and Safety Manual and fire safety procedures of managing agent within store.
Additional Responsibilities
To perform duties of a similar nature as required and directed by Management.
Skills required:
* Constant standing, bending, frequent lifting of luggage up to 15 kilos.
* Computer literate
* Previous experience in retail
* Ability to work under pressure
* Team player and motivator
* Target driven
* Brand sensibility
* Good command of English
* Flexibility
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