Job summary An exciting opportunity has arisen for a Ward Clerk to join our friendly and hard working team at Whitchurch Hosiptal. The purpose of the role is to effectively support clinical staff and outside agencies in an administration role in a busy ward environment. This role requires someone highly motivated, well organised and confident in using their own initative, computer systems whilst having a good eye for accuracy. There will also be the opportunities to support our busy hard working receptionists on the front desk to cover during busy periods As you will be the first point of the contact for the phone and visitors to the ward, this role requires good communication skills. Empathy and compassion from you will help to continue with the excellent patient care we aim to deliver. At a time when we are moving to 'paperless' record keeping, current experience of NHS working with computers is key, however full training will be provided if required. Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment. Main duties of the job Acting as the first point of the contact for the phone and visitors to the ward. Working closely with teams e.g. Therapy, Discharge-Co-ordinator, regarding admissions and discharges. Accurate record keeping. To assist with arranging of patient transport. Dealing with outside agencies e.g. nursing homes, GPs. Funeral Directors' Using daily IT systems e.g RIO to record patient information and support ward staff Dealing with medical records Supporting nursing staff with administration on a daily basis. To contact IT Department as required. Deal with mail and deliveries. General administrative work. About us Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff. Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve. Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people. Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance. Date posted 21 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum / pro rata Contract Permanent Working pattern Part-time, Job share, Flexible working Reference number 825-6566053-OPS-A Job locations Whitchurch Community Hospital Claypit Street Whitchurch, Shropshire SY13 1NT Job description Job responsibilities Please see the job description and person specification attached for further information on the role. Job description Job responsibilities Please see the job description and person specification attached for further information on the role. Person Specification Qualifications Essential RSA Stage II computer processing/NVQ II in business administration or equivalent experience. Good level of general education. IT Skills - ECDL. Working knowledge of computerised systems and ability to learn quickly. Experience Essential Substantial relevant clerical experience including customer care/computer skills/organisational skills. Knowledge Essential An understanding of the requirements of the role. Excellent face to face verbal communication and telephone manner. Demonstrable negotiating skills. Ability to use initiative and utilise quiet times to maintain standards and initiate quality improvements to the service. Excellent organisational and prioritising skills. Good writing skills. Person Specification Qualifications Essential RSA Stage II computer processing/NVQ II in business administration or equivalent experience. Good level of general education. IT Skills - ECDL. Working knowledge of computerised systems and ability to learn quickly. Experience Essential Substantial relevant clerical experience including customer care/computer skills/organisational skills. Knowledge Essential An understanding of the requirements of the role. Excellent face to face verbal communication and telephone manner. Demonstrable negotiating skills. Ability to use initiative and utilise quiet times to maintain standards and initiate quality improvements to the service. Excellent organisational and prioritising skills. Good writing skills. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Shropshire Community Health NHS Trust Address Whitchurch Community Hospital Claypit Street Whitchurch, Shropshire SY13 1NT Employer's website https://www.shropscommunityhealth.nhs.uk/ (Opens in a new tab)