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With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.
Main area Nursing Grade NHS AfC: Band 7 Contract Permanent: internal rotation days/nights/weekends Hours Part time - 33 hours per week (Management days worked Monday to Friday with clinical shifts worked weekend and nights) Job ref 333-D-MK-CM-1137
Site Bletchley community health services Town Bletchley Salary £46,148 - £60,504 pro rata Salary period Yearly Closing 23/04/2025 23:59
Job overview
Are you craving a role where you directly impact lives, where every day is dynamic and your leadership truly matters? Then get ready to inject some serious energy into your career as a Team Lead within our Urgent Community Response Service!
This isn't just a job; it's a chance to be at the forefront of agile, patient-centred care. Imagine leading a passionate, skilled team that's the vital link between hospital and home, delivering crucial support exactly when and where it's needed most.
The UCR team makes a significant difference in keeping people in their own homes, reducing hospital admissions, and providing exceptional care in a fast-paced, ever-evolving landscape.
Be part of a forward-thinking service that's committed to excellence, innovation, and making a real difference in the lives of our community.
Main duties of the job
The UCR Team Lead will provide a high level of expertise with regard to advanced triage assessment skills, expert clinical care and nursing/paramedic knowledge, and will provide support and advice to patients and health care professionals.
The post holder will predominately be office based during the week, offering guidance to staff and determining an appropriate patient pathway and care for acutely ill patients in the community and across virtual wards to avoid unnecessary hospital admissions. The UCR team lead will support the team and service manager during the week, ensuring that the service is well led including roster creation and management, providing regular managerial supervision to staff, completing audits and reports as required. The role also includes driving forward service development within the team, leading both service development and team meetings, managing and escalation of concerns raised.
Working for our organisation
CNWL-MK is committed to providing quality health & social care services, tailored to the needs of individuals, public & private organizations, delivered close to home. Our services are designed to increase well-being & provide opportunities for recovery. We want our employees to feel valued, challenged & supported.
Our commitment as an employer & in accordance with the NHS constitution is to provide you with:
* Clear roles and responsibilities and a rewarding job so that you can make a difference to patients, their families and carers’ and communities.
* Support and opportunities to maintain your health, wellbeing and safety; and an environment free from harassment, bullying or violence.
* Fair treatment that is free from discrimination.
* Opportunities to engage in decisions that affect you and the services you provide, individually, through representative organisations and through local partnership working arrangements.
* Opportunities to enable you to be empowered to put forward ways to deliver better and safer services for patients and their families.
Detailed job description and main responsibilities
The UCR Team Lead will work as part of an integrated multidisciplinary team, including health and social care colleagues to meet the needs of the patients referred to the Home 1st UCR (Urgent Community Response) service: In this role you will:
* Accept and triage telephone referrals from consultants, GPs, 111, Urgent Care, District Nursing Services, Ambulance services, care staff and emergency care, responding within a two-hour window.
* Provide leadership support to the UCR coordinator.
* Provide timely advanced holistic assessment and expert clinical care including monitoring for short-term acute care.
* Assess, diagnose and plan treatment for patients referred into service.
* Act as a lead and provide a specialist resource for people with an acute illness and support relatives and carers.
* Use non-medical prescribing skills for a defined clinical need within sphere of competence and Patient Group Directives (PGD) to support diagnosis and treatment.
Managerial:
* Perform managerial supervision to staff assigned to you.
* Create the roster in a timely manner, amending this to record sickness, absence and changes.
* Manage sickness absence.
* Complete service audits as requested by the Team/Service Manager. Developing action plans where a need has been highlighted.
* Act as a first point of contact for staff who raise concerns and issues/incidents relating to the team/service and manage these concerns.
* Develop relevant local and standard operating procedures when identified to do so.
* Key driver in service development using extensive knowledge of the UCR pathway.
* Manage staffing on a weekly and daily basis, ensuring shifts are covered.
* Understand the UCR Budget and manage costs and expenses appropriately.
* Understand UCR vacancies.
* Lead in recruitment of staff where appropriate, managing interviews and appointments. Arranging new starter inductions including uniform, IT hardware and access.
* Manage the team in the absence of the UCR Team Manager.
* Provide leadership to the team on a daily basis – remaining office based in a leadership capacity when working days in the week. Clinical time will be mainly when working allocated weekend. This is to support staff and team manager during social hours.
* If there is a staffing crisis you may be required to work clinically to ensure the service is provided to patients.
Person specification
Qualifications
* Relevant professional qualification and current NMC/HCPC registration.
* Evidence of leadership and management training.
* NMP Qualification or willing to work towards.
* Training / teaching qualification.
Experience
* Advanced assessment qualification.
* Demonstrates excellent communication skills.
* Operational experience in the delivery of a UCR service.
* Evidence of leading project or change management.
CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.
Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page.
Become part of our team. We care for you as much as you care for others.
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.
Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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