Scheduling Coordinator
£25,000 - £26,000 p/a
Glow Green is a fast-growing green energy company supplying and installing PV solar panels, battery storage, boilers, air-conditioning, electric vehicle chargers, and heat pumps. We have reached over 9,000 Trustpilot reviews and achieved an excellent rating.
Being partnered with Utility Warehouse (Telecom Plus PLC), we serve their one million plus customers with their chosen energy-saving products. We have recently secured a new partnership with Uswitch and MoneySuperMarket, along with further launches with other leading comparison brands happening soon.
We have been successfully trading for over 13 years, employing over 120 office staff and 1,700 subcontractor engineers nationwide. Our digital infrastructure will enable us to become one of the UK's largest energy installers in the coming years.
We are currently seeking a Scheduling Coordinator to join our Scheduling Team and contribute to our continued growth and success. This is a great opportunity to learn something new and be a part of a rapidly growing green industry.
Scheduling Coordinator Responsibilities
* Proactively plan and schedule appointments in line with company procedures and provide an excellent level of customer service;
* Liaise with Engineers in the field and build good trusting relationships;
* Support customers with enquiries relating to their technical issues;
* Actively work to minimise the rescheduling of customers' appointments;
* Take inbound calls from customers and Engineers needing to discuss the scheduling of their upcoming work;
* Ensure customers are communicated with effectively and kept up to date with any rescheduling changes;
* Efficiently and effectively handle tickets relating to scheduling and record accurate notes on our bespoke CRM.
The successful candidate
* At least 1 year's experience within a similar role;
* Excellent communication skills;
* Thrives in a fast-paced environment;
* Excellent geographical knowledge;
* Enjoys working to tight deadlines;
* Has a proven track record of working with systems and driving efficiencies.
Benefits of working at Glow Green!
* Competitive annual salary between £25,000 and £26,000;
* Opportunity to progress to a Senior Scheduling Coordinator;
* A generous 33 days holiday, including Bank Holidays;
* Annual pay reviews;
* A comprehensive company pension policy;
* Robust company sick pay benefit;
* A fantastic unlimited Refer a Friend scheme, with earnings up to £1,000 per successful referral;
* An array of free staff perks, including eye care vouchers, daily fresh fruit, confectionery, and drinks.
If you have the skills and experience to be our next Scheduling Coordinator, apply now!
Job Types: Full-time, Permanent
Pay: £25,000.00-£26,000.00 per year
Benefits:
* Company events
* Company pension
* Referral programme
* Sick pay
* Transport links
Schedule:
* Monday to Friday
Ability to commute/relocate:
* Bournemouth: reliably commute or plan to relocate before starting work (required)
Experience:
* Scheduling: 1 year (required)
Work Location: In person
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