Kingdom Services Group are growing our National Command Centre and are looking for the right candidate to join their team. Where : Our Head Office – Newton-le-Willows, WA12 area. When: We’re looking to get the right person in to the team ASAP Hours: On average 42 hours per week, shifts as per site rota. 4 on 4 off, Monday to Sunday 19:00pm - 07:00am. Salary : £12.00 per hour. What’s in it for you? Access to advanced / early pay scheme. Death in Service insurance scheme. Free uniform (job role applicable). Free equipment (job role applicable). Free colleague app - links to huge benefits, mental health & wellbeing support and much more. Free on-site parking. Community social value days (available at Line Managers discretion and in line with CSVD policy). Weekly recognition and reward scheme. Refer a friend monetary scheme (terms and conditions apply). Award winning team and supportive work environment. About the role: Service Desk Support General enquiries. Ad hoc cover requests & change of service hours. Service dissatisfaction process management. Incident & Alarm Activation Management & Escalation. Colleague Attendance, Absence, Safety monitoring and escalation. 3 rd Party Suppliers: Raising purchase orders against an approved supplier list. Performance management and reporting. Customer & Business Management Information & Administration: Contracts and notice periods. Unallocated report. Weekly variance report. Decommissions – SA09. New contracts – NBE. Public holiday cover process. Access Control – National Support & Command Centre. What we need from you: Experience Call centre / control centre / customer service experience are a distinct advantage. Professional Qualifications & Licenses (holding or working towards a distinct advantage) Other appropriate professional qualifications. About you: A business brand ambassador passionate about people and customer service. Takes ownership – is pro-active with a can-do attitude. Confident, calm, organised, and detailed. An effective verbal and written communicator at several levels. Competent with the complete suite of Microsoft software including but not limited to Outlook, Word, and Excel. Can work autonomously and as part of a team. Self-learning desire. If this sounds like you and you’d like to begin your journey on a career with Kingdom Services Group, please apply now