Job summary If you are looking to join a fantastic primary care team in Beaconsfield and have experience of and can deliver excellent customer service you could be the person we are looking for. Speaking to patients face to face or on the telephone, you will be the first point of contact and the ambassador for the practice. You must be able to demonstrate that you can work under pressure, previous experience working in a GP surgery is desirable but not essential as full training will be given. IT know-how is essential and the key requirements are reliability, commitment, motivation and attention to detail. The team here are really supportive and it's a great culture - we look forward to your application. Main duties of the job Answering the telephone Booking appointments Dealing with the public - meet and greet EMIS (desirable) system knowledge Scanning and other admin as required Customer service skills About us The Simpson Centre and Penn surgery have over 18,500 patients split between our modern purpose built medical centre in Beaconsfield and our site in Penn Village. With 8 partners, 4 salaried GP's plus a nursing team and administrative team we work in an inclusive and caring environment. Many of the team have been with us for over 10 years and offer valuable experience and knowledge to new member of the team. it really is a great place to work. Of course it can be challenging but anything else would be boring We are looking for like-minded dedicated people to join the team and experience our fantastic culture. Job description Job responsibilities Working aspart of a team you will provide a high quality and professional reception andadministrative service to our patient population, GPs, healthcareprofessionals, colleagues and visitors to the practice. As the first point ofcontact you will portray the practice in the highest regard to our patients andwill ensure that patient queries are handled efficiently and courteously to themutual satisfaction of our patients and partners. KeyResponsibilities Meet and greet all patients with a smilewhether face to face or via telephone Answer telephones as quickly as possible Book in, amend and cancel patientappointments on EMIS in line with our practice procedures. Work with the Duty Doctor in the Triage roomto book in patients for the most appropriate service Move patient appointments when necessary, dueto unforeseen circumstances, identifying suitable alternatives Take requests and schedule home visits asnecessary Process repeat prescriptions requests inaccordance with practice guidelines Cover for Penn reception team as needed Undertake administrative tasks as directed bythe Reception Manager not limited to; Filing medical notes for surgeries andupdating as necessary Undertaking photocopying and shredding asneeded Updating patients medical records on EMIS Identifying patients that may need assistanceand offering appropriate support, calling for a GP, Nurse of Practice Managerwhen necessary Undertake a building security check prior toleaving the practice at night, ensuring all doors and windows are securelyfastened and building alarms are set This list is not exhaustive and flexibilityis required as necessary when requested by a member of the clinical team and/orpractice management Participation of an annual individualperformance review, including taking responsibility for maintaining a record ofown personal and/or professional development. Taking responsibility for owndevelopment, learning and performance and demonstrating skills and activitiesto others who are undertaking similar work. Assess own performance and takeaccountability for own actions, either directly or under supervision. Contribute to the effectiveness of theteam by reflecting on own and team activities and making suggestions on ways toimprove and enhance the teams performance. Work effectively with individuals inother agencies to meet patients needs. Effectively manage own time, workloadand resources. Communicate effectively with other teammembers. Communicate effectively with patientsand carers. Recognise peoples needs foralternative methods of communication and respond accordingly. Job description Job responsibilities Working aspart of a team you will provide a high quality and professional reception andadministrative service to our patient population, GPs, healthcareprofessionals, colleagues and visitors to the practice. As the first point ofcontact you will portray the practice in the highest regard to our patients andwill ensure that patient queries are handled efficiently and courteously to themutual satisfaction of our patients and partners. KeyResponsibilities Meet and greet all patients with a smilewhether face to face or via telephone Answer telephones as quickly as possible Book in, amend and cancel patientappointments on EMIS in line with our practice procedures. Work with the Duty Doctor in the Triage roomto book in patients for the most appropriate service Move patient appointments when necessary, dueto unforeseen circumstances, identifying suitable alternatives Take requests and schedule home visits asnecessary Process repeat prescriptions requests inaccordance with practice guidelines Cover for Penn reception team as needed Undertake administrative tasks as directed bythe Reception Manager not limited to; Filing medical notes for surgeries andupdating as necessary Undertaking photocopying and shredding asneeded Updating patients medical records on EMIS Identifying patients that may need assistanceand offering appropriate support, calling for a GP, Nurse of Practice Managerwhen necessary Undertake a building security check prior toleaving the practice at night, ensuring all doors and windows are securelyfastened and building alarms are set This list is not exhaustive and flexibilityis required as necessary when requested by a member of the clinical team and/orpractice management Participation of an annual individualperformance review, including taking responsibility for maintaining a record ofown personal and/or professional development. Taking responsibility for owndevelopment, learning and performance and demonstrating skills and activitiesto others who are undertaking similar work. Assess own performance and takeaccountability for own actions, either directly or under supervision. Contribute to the effectiveness of theteam by reflecting on own and team activities and making suggestions on ways toimprove and enhance the teams performance. Work effectively with individuals inother agencies to meet patients needs. Effectively manage own time, workloadand resources. Communicate effectively with other teammembers. Communicate effectively with patientsand carers. Recognise peoples needs foralternative methods of communication and respond accordingly. Person Specification Qualifications Essential Must be able to speak and write English to a high standard Computer skills Customer service experience Desirable Previous experience working in a GP surgery Person Specification Qualifications Essential Must be able to speak and write English to a high standard Computer skills Customer service experience Desirable Previous experience working in a GP surgery Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Simpson Centre Address The Simpson Centre Walkwood Rise Beaconsfield Buckinghamshire HP9 1TX Employer's website