X2 Full Time Positions Available Are you an enthusiastic and resilient individual seeking an opportunity to make a real difference? DHU Healthcare has a rewarding opportunity for you Join our team of NHS 111 Tactical Planning Analysts at the forefront of providing essential support to those in need. Discover job satisfaction as you begin your rewarding new career journey. Your dedication to supporting patients, as you make a significant difference to the lives of others, will see you contributing to the highest level of patient care we deliver every day at DHU. Your new colleagues comprise a compassionate community of call handlers dedicated to supporting the NHS frontline by expertly navigating a tool called NHS Pathways to assess patients over the phone and direct them to the most appropriate care. What DHU can offer you: Competitive salary: From £29, 970 Generous annual leave entitlement: Standard 25 days 8 bank holidays, increasing with service up to 33 days 8 bank holidays. Employee benefits: As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your well-being. Health Cash Plan : After six months with us, you'll enjoy 24/7 GP access for you and your family, along with a free Level 1 Health Cash Plan covering dental, optical, and therapy costs to support your health and well-being whenever you need it. Access to the DHU Hub : Offering exclusive shopping and entertainment discounts, well-being resources, a health portal, and our Enhanced Employee Assistance Programme. NHS Pension Scheme: Rest assured knowing your future is secure with our NHS pension scheme. Already an NHS employee? We acknowledge your continuous service and commitment to healthcare excellence allowing you to bring your existing pension pot and holiday allowance with you Car Lease Scheme: DHU has teamed up with NHS Fleet Solutions to offer a salary sacrifice scheme for colleagues. As part of our citizenship commitment and active approach to reducing our carbon footprint, we can provide you with lease options on a brand-new hybrid or electric car. Enhanced Maternity/Paternity Leave: We understand the importance of family, which is why we offer enhanced maternity and paternity leave to support you during this special time in your life, supported by a robust Family Friendly policy. Referral Programme : Share the benefits of working at DHU with your network and you can earn cash rewards through our Employee Referral Programme. Birthday Leave Guarantee: Birthday leave isn't compulsory; it's entirely up to you We can't always celebrate with you, so whether you choose to take the day off and indulge in a well-deserved break or prefer to work and save your leave for another time, the decision is yours to make Free Parking: We know how expensive public parking can be Most of our sites offer free, secure parking for your vehicles. What your typical day looks like: Use data, drivers, and forecasts to create tactical and mitigation plans. Develop efficient schedules for a variety of channels, including Front Office, Back Office, and Outbound. Negotiate offline time with stakeholders and Team Leaders to ensure efficient scheduling and Service Level Agreements (SLAs). Influence senior managers and Heads of Department on Tactical Planning activities, providing expert knowledge on working time directives, scheduling best practices, and efficiency opportunities. Administer and optimise Workforce Management tools (including NICE and CX One), providing training and support to colleagues. Support scenario modelling, mitigation planning, and schedule creation during the Tactical Planning window. Contribute to the wider Resource Planning Cycle by representing tactical planning opportunities and ensuring an aligned cycle of service. To be a successful Tactical Planning Analyst you'll need: Experience with Workforce Management (WFM) systems, preferably NICE. Strong negotiation and stakeholder influence skills. Background in contact centre operations and Multi-Channel Resource Planning. Proficient in Excel and data analysis. Experience in contact centre planning and digital environments (social media, web chat, email). Advanced PC and MS Office skills. Ability to identify performance trends and implement industry best practices. Excellent people skills, with a focus on quality and continuous improvement. We understand that digital applications may not be suitable for everyone. If you need to apply in a way that better meets your needs, please contact us, and we will gladly provide a format that works for you. For more information about our recruitment process, click here, or reach out to our Talent Acquisition team at At DHU Healthcare, we take pride in our diversity and foster an environment where every person feels valued, respected, and empowered to bring their authentic selves to work, free from discrimination or bias. We warmly welcome applications from all individuals, reflecting the rich diversity of the communities we serve. To read more about our Equity, Diversity and Inclusion pledge and see the progress we have made, please click here, or alternatively, you can reach out to our ED&I team at We are proud to be a forces-friendly organisation and are dedicated to supporting Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers, and military spouses/partners. We value the unique skills and contributions you bring and strive to create a workplace where you can thrive.