Dispatcher/Coordinator - Salford Quays
Marlowe Fire & Security are the fastest growing fire & security business in the UK. We are currently looking to appoint a new Dispatcher/Coordinator located at our Head Office in Salford Quays.
We are launching a Training Programme for candidates looking to either start their career, or who wish to have a career change and move into a Planning and/or Scheduling discipline.
* Starting Salary: £24,500 per annum.
* Salary after completing 6-month training & probation: £25,500 per annum.
* Salary after 12 months: will be reviewed
The Role and Your Progression
* The initial Training Programme will launch on Monday 6th January 2025
* This opportunity is about taking skills that you currently have and developing those skills into becoming a competent Planner/Scheduler.
* Your training will introduce you to working with a variety of internal departments, giving you valuable experience, such as: Engineering, Customer Service, Finance and Supply Chain.
* Your first 4-6 weeks will be a combination of classroom training at our Marlowe Academy, along with 1-2-1 on the job training with a designated mentor.
We will provide you with the guidance and training required to be fully competent within the following areas:
* Schedule all work within designated region in line with Service Level Agreements (SLA’s).
* Proactively monitor engineer’s activity to ensure early dispatch & attendance of first job.
* Build and maintain good working relationships with your Engineers and Regional Service Manager (RSM).
* Liaise with key clients over the phone to enhance working relationships.
* Completing the Regional Schedulers checklist maintaining an audit trail of this activity.
* Monitor Scheduling Portal (Cash4Windows) for real-time visibility of your engineers.
* Retrieve all phone and email messages and process accordingly within SLA.
* Processing of orders to ensure all work is carried out in time.
This is a fantastic opportunity for someone who wishes to advance their career or make a career change with full training and development.
Requirements
Who We’re Looking For
Marlowe Fire & Security consider our people our greatest asset. We are looking for candidates who offer:
* At least 6/12 months experience in an office-based environment.
* Experience within a Customer Service/Dispatcher role would be an advantage.
* A clear communicator with a good telephone manner.
* Good written/email communication skills.
* Computer literate with Basic Microsoft Excel skills.
* This is a full-time, office-based role. Candidates should ideally live within a 30-minute commute to our offices.
* Our working hours are Monday – Friday 8:30am – 5pm.
Benefits
How we Attract, Reward & Retain Our Employees
* Starting Salary: £24,500 per annum.
* Salary after completing 6-month training & probation: £25,500 per annum.
* Royal London Pension
* Life Assurance 4x Salary
* Free Parking on-site
* Free gym on-site
* Mental Health & Well-being Scheme
* Employee Recognition Scheme
* Paid Holidays
* Additional Day holiday for each full year of completed service (up to 25 days)
* Paid Birthday Holiday
* Development and progression opportunities
Equal Opportunities
We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We are committed to supporting equal opportunities.
Right to Work
Regrettably, we are unable to offer Right to Work Sponsorship.
If you do not currently have the Right to Work in the UK, your application cannot be considered.
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