Are you fluent in French and maybe other European languages as well as English?
Looking for a customer service role around the Watford area, hybrid with 5-6 days a month in the office?
Then this is the ideal opportunity working for a Global household name and market leader.
Job Summary:
To be responsible for the whole order management process, from placing the orders until the goods have arrived at the customer side. This requires liaising and working closely with other departments of the organisation. Opening tickets for calls and e-mails for technical emergencies and enquiries. Creating quotations and pre-payment forms and handling customer cases pro-actively. Focusing on the customer and providing an outstanding customer service through a good verbal and written communication and relationship building. Following internal processes while thinking independently and outside the box.
Working hours: 40 per week, Monday to Friday, 8 per day, with 1-hour unpaid lunch break
One week early shift 07:00 to 16:00 UK time; (from the office, 2 or 3 days per week T/W/T)
One week late shift 09:00 to 18:00 UK time (from home)
Salary £28,000 - £30000
Key Responsibilities:
To manage customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
To manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on qu...