Are you an organised and customer-focused individual looking for a flexible role with a great team? One of our gas clients are hiring a Planner to join their private housing gas company in the DA13 area. This hybrid position offers the perfect balance of office and home-based work, with 3 days in the office and 2 days working from home each week. The Role: As a Planner, you’ll be a vital part of our operations team, ensuring customers receive top-notch service and support. Your responsibilities will include: Handling inbound and outbound calls with tenants, homeowners, and engineers. Scheduling and coordinating gas service and repair appointments. Logging and maintaining accurate records of calls and service requests in our system. Providing updates and resolutions to customer queries. Supporting engineers with job details and schedules. What We’re Looking For: Excellent communication and interpersonal skills. A professional and customer-oriented attitude. Ability to multitask and prioritise in a busy environment. Strong IT skills, including familiarity with scheduling systems (training provided). A valid driving license and access to your own vehicle (occasional office travel required). Previous experience in customer service or call handling is preferred. What They Offer: A competitive salary of £30,000 per year. A hybrid working model: 3 days in the office and 2 days from home. Monday to Friday working hours with no weekend shifts. A friendly and supportive team environment. Opportunities for professional development and growth. Apply Now