Company
Spabreaks.com is the leading spa booking website, offering an extensive range of spas and experiences across the UK. We’re a fast-growing, ambitious company on a journey to become a household name and transform booking behaviours within the spa category. Since our launch in 2008, we’ve remained dedicated to pioneering new standards in the spa industry, with a focus on accessibility, inclusivity, and general wellbeing. Our mission is to create the perfect spa experience for everyone, ensuring that no matter your needs or preferences, there’s an experience for you.
After significant investments made in research and tech developments, Spabreaks.com has transitioned from a traditional call centre model to a cutting-edge online marketplace, making spa bookings easier and more instantly accessible than ever before. With strong foundations in place, we’re continuing substantial investments in technology, marketing, and talent to accelerate our growth, capture new audiences and propel the Spabreaks.com brand while improving efficiencies and overall customer experience.
Our team is at the heart of our success and we’re committed to fostering a collaborative and innovative environment where everyone has a voice and the opportunity to make a difference. If you’re passionate, ambitious and ready to help us shape the future of spas, now is the perfect time to join our team and play an integral part in the next chapter of our growth.
Requirements
● Responding to supplier and customer queries via email, telephone and web chat.
● Efficiently handle tickets from suppliers and customers; ensure that all incoming tickets are promptly addressed and correctly categorised.
● Complete all assigned tickets within each work day to ensure no outstanding issues.
● Complete UTA/UTC rebooks within agreed SLA’s
● Making amendments to existing bookings and dealing with cancellations.
● After-sales support before and after the spa break.
● Collecting and processing payments.
● Advising clients on pre-travel arrangements.
● Dealing with any pre-travel complaints and refunds.
● Complete e-sign process in alignment with service requirements.
● Contact with suppliers.
● To maintain a high standard of professionalism and courtesy whether an internal or external customer.
Skills
● Educated to GCSE level or equivalent.
● A customer service qualification is advantageous but not essential.
● Previous experience of working in the travel industry would be advantageous.
● Previous telephone-based Sales and/or Customer Services would be advantageous.
● IT literate.
● Positive and friendly attitude.
● Excellent verbal and written communication skills.
● The ability to problem solve.
● Flexible working approach and the ability to multitask.
● Excellent organisational skills.
● Excellent team player.
● Calm and approachable even when under pressure.
● Reliable with great attention to detail.
Benefits
At Spabreaks.com, we believe in creating a rewarding and balanced work environment. Here’s what you can look forward to when you join our team:
✨ Hybrid Working – After passing probation, enjoy the flexibility of working from home two days a week while collaborating in our Brighton office three days a week.
🌍 Familiarisation Trips – Experience some of the UK’s top spa destinations first-hand.
🎉 Social Events – Regular company gatherings to celebrate successes and connect with your colleagues.
🏋️ Health Club / Gym Subsidy – Benefit from a corporate gym discount / health club allowance.
✈️ Exclusive Travel Discounts – Enjoy fantastic savings on our travel products across our group of companies.
🛍️ Local Discounts – Exclusive savings on local businesses and services.
🧘 Path to Wellness – Our path to wellness scheme offers everything from free yoga sessions to relaxing chair massages, and lunchtime seminars ...and more.
💙 Employee Assistance Programme – Access confidential, professional support and resources for your well-being.
🏡 Fee Free Independent Mortgage / Financial Advice – Expert guidance with to help you navigate your personal finance and homeownership with confidence.
Join us and be part of a team that values your growth, well-being, and success! 🚀