The Newcastle upon Tyne Hospitals NHS Foundation Trust
Newcastle Hospitals as an organisation seeks to continuously improve our services. We have moved to a strengthened clinically led structure of Clinical Boards, bringing together a range of clinical directorates and specialties focused on the needs of our patients and staff.
Each Service within the Clinical Board is managed by Operational Service Managers, which are key senior roles that will support in driving delivery and transformation to enable the Trust to remain a recognized centre of clinical, teaching, and research excellence.
The Medicine and Emergency Care Clinical Board has accountability for over 2,000 staff and a budget of up to £220m. The OSM will be responsible for an agreed portfolio within their clinical board and provide the highest quality operational and strategic business planning and leadership. They will support the Associate Director of Operations in ensuring that the Clinical Board provides high-quality patient care and achieves its performance objectives. The successful post holder will be responsible for a range of services within the Clinical Board and will work across the Trust and wider system to deliver the Trust and service objectives.
* Interview Date: 19 December 2024
37 hours 30 minutes/week
Main duties of the job
The appointed candidate will fulfil the role of Operational Service Manager, reporting into the Associate Director of Operations for Medicine & Emergency Care. This will entail:
* Assume day-to-day responsibility for the operational management of all aspects within their specific portfolio.
* Managing and controlling waiting lists, breach lists and ensuring adequate capacity within area(s) of responsibility to ensure patients are seen in a timely manner, as per the agreed constitutional and organisational wait targets.
* Deal with queries and complaints including from patients who may be distressed and to respond in a timely manner.
* Involvement in the investigation of incidents within area(s) of responsibility.
* Ensuring a safe, respectful culture whereby all staff, patients, and visitors are treated with dignity, respect, and compassion.
Job responsibilities
* To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas.
* Take the lead in ensuring the delivery of agreed performance targets within area(s) of responsibility.
* Deputise for members of the Clinical Board management team (as appropriate) when required.
* Contribute to the day-to-day operational management of area(s) of responsibility.
Person Specification
Qualifications & Education
* Degree level education or on established pathway supplemented by post-graduate diploma level specialist training, management/leadership qualification or equivalent level of experience.
* Recognise leadership/management qualifications/programme of study or equivalent.
Knowledge & Experience
* Experience of operational, people and financial management; service strategy; business planning; and performance management.
* Demonstrate leadership ability at a senior level.
* Recent managerial experience in related specialty.
Skills & Abilities
* Change management and practice development skills.
* Excellent communication and interpersonal skills.
* Effective report writing skills.
* Effective organisation and time management skills.
* IT skills - significant proficiency in use of MS Office Suite and other IT systems.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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