Digital CX Advisor and Analyst - based on Bredbury Park in Stockport, salary up to 29K.
Working hours Mon to Fri 8:30 : 4:30, including bank holidays except for Christmas day. Bank holidays are added to your holiday allowance.
This role has been created due to the rapid growth of our Marketing and Customer Operations Team!
We are looking to recruit somebody who is passionate about pubs, is excited by troubleshooting and loves to delve into a spreadsheet or two. We want your inspiration and energy to bring new ideas and help us shape the future business.
The ideal candidate would be excited by change and have ambition to drive the brand-new role forward. It’s not been done before, and there is opportunity to pave your own way. We are looking for somebody who’s a self-starter and a go-getter.
We’ve got 250 pubs and plenty of colleagues so you’d need to be a keen people person with great social skills who would enjoy delighting our customers.
But we don’t need you to have had years of experience, in fact, we’d love you to join us early in your career and grow with us! If you like the sound of working for a 185-year-old family brewer at a time full of change and the role sounds interesting – why not get in touch for a chat?
What will I be doing and who will I be working with?
Our Digital Customers
Receiving and processing all non-verbal orders whether via Customer Portal, EDI or email.
Our Business Partners
Ensuring they have the very best Customer Experience keeping them up to date via text message and social media.
Our Customer Services Team & Head of Customer Operations
To ensure they are up to date with the latest information on brands and promotional activities.
Creating reports on call handling to directly influence the efficiency of the Customer Service Team and supporting changing work practices.
Our Retail Team
Making sure our full range is available on purchasing platforms for our Retail sites to order.
Our Logistics & Warehouse Teams
Managing delivery and stock delays and plans for re-delivery.
Our Drinks & Brand Manager
Successfully launching seasonal and core brands and menus within our Retail Estate.
Third Party Brand Owners
Communicating product listings internally and supporting promotional launch activities.
Our Production Planners & Third-Party Hauliers
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