The purpose of this role is to be the first point of contact for candidates and prospective candidates, providing support and guidance through the entire Secure English Language Testing (SELT) candidate journey in line with Trinity's policies and regulatory requirements. The Customer Service Advisor will provide a friendly and welcoming service at all times, answering queries relating to price and content details of examinations to prospective students. This role will support all candidates with any queries relating to their exam booking and completing necessary actions to amend their details, including cross-checking data and recording appropriate actions for colleagues to follow.
The Customer Service Advisor will work closely with the Team Leader and management to feedback any issues or complaints, help promote the services offered, and raise any relevant training needs.
The hours of work will be 40 hours per week, worked over 5 days during the hours of 08:00 and 20:00 on Fridays and Mondays, and between 08:00 to 17:30 on Saturdays and Sundays. Therefore, please be aware that regular weekend work will be required. Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check, and a basic DBS check.
This role requires someone with the ability to portray a professional image at all times, even during challenging situations, and be able to work under pressure while retaining a level of detail and accuracy. You'll succeed in this role by delivering first-class service to your team and understanding the need to provide excellent administrative support.
If you are proficient in Microsoft Office packages and have a strong work ethic, this will be the right role for you.
Trinity provides a work environment that is stimulating, inspiring, and fair. Our approach to reward values our employees while ensuring each person's contribution makes us great as an organisation.
As an employee, you'll enjoy a range of benefits including generous annual leave, private health insurance, pension scheme, regular social events, employee assistance programme, cycle to work scheme, season ticket loan, free access to Trinity examinations, and continuous training and development, plus more.
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
#J-18808-Ljbffr