Job Description
NHS Appointments Team Lead
Location: Woodlands Hospital, Kettering
Hours: 37.5 hours per week, Full-time, Monday to Friday between 09.00 to 17.00
Salary: Depending on experiences + Benefits
Summary:
Woodland Hospital is one of Northamptonshire's leading private hospitals located in Kettering. The hospital offers a wide range of treatments and services, including advanced medical technology suitable for orthopaedic procedures.
The role:
We currently have a great opportunity for a NHS Appointments Team Lead to join our team at Yorkshire Clinic, based in Bingley.
You will be based at Rothwell Grange, with the main objective of ensuring data quality in RTT (Referral to Treatment) Patient Pathways and maintaining excellent Customer Service while fostering close working relationships with teams across both hospitals.
You will need to demonstrate significant experience in managing patient treatment pathways, along with excellent communication and organisational skills. Your role will involve:
1. Providing guidance, instruction, training, and leadership to inspire the team.
2. Supervising the day-to-day activities of the team and ensuring accuracy of data throughout a patient’s journey.
3. Conducting Performance Development Reviews (PDR’s) and regular Team Meetings.
4. Managing employee rostering, inductions, and absence management.
5. Advising Consultants and Administration teams on policy adherence.
6. Liaising with Administrative, Operational and Clinical Teams to monitor elective access standards.
7. Managing the Department Hospital telephone system.
8. Ensuring all records and reports are maintained and kept up to date.
Benefits:
1. 25 Days Leave + Bank Holidays
2. Private Pension with Ramsay matching up to 5% after a qualifying period
3. Flexible shift patterns available where possible
4. Enhanced Competitive Parental Leave Policies
5. Private Medical Cover with option to add partner & dependants
6. Life Assurance (Death in Service) x3 base salary
7. Free Training and Development via the Ramsay Academy
8. Free Parking on site (where possible)
9. Subsidised staff restaurant (where possible)
10. Employee Assistance Programme
11. Cycle2Work scheme available
12. The Blue Light Card Scheme
About Us:
Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year.
We value your application and welcome any questions you may have prior to applying. This position is subject to an Enhanced DBS check.
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