Temporary Accommodation Placement Officer
Location: Woolwich
Job Role:
To provide administrative and customer access support to the Temporary Accommodation Team.
Key Responsibilities:
1. Provide housing service advice and information to customers by telephone, email, or in person as part of a reception service. Signpost clients to other services and departments as required.
2. Work late as and when the service demands to assist late comers for temporary accommodation.
3. Contact daily to secure properties for emergency overnight accommodation.
4. Follow up any interest from prospective new landlords as directed by Senior Access & Support Officer, providing them with relevant information and informing them of the nightly rate.
5. Allocate properties in accordance with client risks and general circumstances, ensuring suitability in line with housing legislation.
6. Ensure properties are health & safety compliant and have up-to-date safety certificates to enable letting. Check the certificates and ensure they are compliant.
7. Negotiate nightly rates for properties that are outside of the Pan London Rate.
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