Lead a dynamic team as Help Desk Manager, overseeing operations, managing staff, and ensuring excellent customer service in a fast-paced environment.
Job Description
As Help Desk Manager, you will be responsible for ensuring the smooth and efficient running of the Help Desk operations. You will lead a dynamic team, manage job allocations, customer queries, and ensure that all SLAs are met.
* Oversee day-to-day Help Desk operations, ensuring all processes are followed correctly.
* Manage job allocations, customer inquiries, and ensure P1 and P2 jobs are updated before close of business.
* Lead and support Help Desk staff, conducting appraisals and performance reviews.
* Generate reports to monitor SLA targets, ensuring workload is managed effectively.
* Work closely with the Operations Manager and Managing Director to improve processes and team performance.
This is a fantastic opportunity for a driven individual looking to make a significant impact within a growing organisation. You will play a key role in shaping the future of the Help Desk team by interviewing and training new and existing staff, and reporting on key performance metrics.