If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application. Job Title: Client Care Team Leader (Lead Receptionist) Salary: £26,099 per annum Location: Blythwood Veterinary Practice, Bushey Job Type: Full-time, Permanent Hours: 40 hours per week, 8-hour shifts. Are you prepared for an exciting new challenge? Do you possess experience in leading and inspiring a team? At Blythwood Veterinary Practice, we are thrilled to announce that we are looking for a Client Care Team Leader to join our Reception team. We are looking for someone to welcome clients and their pets to the practice in a warm, professional manner and provide support to our friendly team. By joining our team, you'll have the opportunity to make a real difference in the lives of our clients and their beloved pets. Your role and responsibilities B e responsible for the management of the branch and the client care team. Strong leadership and exceptional communication skills. Promote a conducive and supportive working environment. Responsible for the day-to-day running of the branch including adherence to statutory checks, administration and stock management Collaboration with all of the practice teams, including clinicians and clinical support staff, is essential to succeed in this position. Build relationships with the clients, demonstrate empathy and facilitate in delivering an excellent level of service at every touchpoint. Be a presence within reception, lead by example by engaging with clients and their pets. Ensure all customer complaints are dealt with swiftly, efficiently and by the appropriate person. Required Experience Experience of working within the Veterinary industry - Required Experience of motivating and leading a team - Required Benefits 5 weeks holiday plus bank holidays and Birthday Leave. Career progression opportunities Staff discount schemes Life Assurance Enhanced sickness pay Enhanced equal family leave Employer contribution pension scheme Wellness program including: Employee assistance program Eyecare voucher scheme Free annual Flu jab Cycle to work scheme Recruitment referral reward scheme About Us We are a multi-site veterinary group with four practices located in Hatch end, Bushey, Northwood and Stanmore. A high-end first opinion practice which has been established in the local area for over 40 years. We are also part of the wider Linnaeus group owned by Mars Veterinary Health which enables us to have direct access to some of the country's leading consultants and referral centres. To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Stephanie Acton on stephanie.actonlinnaeusgroup.co.uk Salary Value: £26,099 per annum; We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at careerslinnaeusgroup.co.uk