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* Coordinate the team to deliver the easiest shopping trip in the community
* Open/close the store and complete duty cover, ensuring decisions benefit customers, colleagues, and safety.
* Serve as the go-to person for colleagues in the absence of the Store Manager for daily operational queries.
* Support the Store Manager in coordinating seasonal, community, and charity events to foster an inclusive atmosphere.
* Maintain the store's cleanliness, tidiness, and presentation.
* Prioritize replenishing products that matter to our customers.
* Ensure point of sale and shelf edge labels are accurate and appealing.
* Act immediately on overcharges and prevent reoccurrence.
* Manage queues proactively to enhance customer shopping experience.
* Coordinate colleagues to meet daily priorities and manage breaks around trade patterns.
* Be knowledgeable about the store operations and lead practical improvements.
* Follow health and safety routines and ensure colleagues do the same.
* Communicate effectively with the team to keep them informed.
* Identify ways to simplify operations and share ideas with the Store Manager.
* Always prioritize the customer and tailor service to meet their needs.
* Resolve customer queries promptly, leaving them satisfied.
* Adjust service delivery to suit individual customer needs.
* Recognize and celebrate colleagues providing excellent service.
* Identify and help remove obstacles to excellent service.
* Handle colleague queries in the absence of the Store Manager or escalate as needed.
* Ensure proper staffing, covering shifts during absences or sickness.
* Act as a Keyholder, attending alarm call-outs to ensure store security.
* Monitor and act on internal communications, keeping colleagues informed.
* Coordinate colleagues to meet customer and store needs, reporting issues to the Store Manager.
* Balance time between service and replenishment areas.
* Support the Store Manager in managing staff absence, conducting return-to-work interviews, and reporting triggers as per policy.
* Build relationships with Area Managers and People Partners, escalating issues, seeking advice, and engaging in coaching.
You will need
As a Shift Leader, I will be:
Able to role model excellent customer service ensuring customer needs are met.
Able to build strong, lasting relationships with colleagues to foster team spirit.
A clear communicator to keep the team well informed.
Confident in leading the store during my shift.
Flexible in decision-making, handling change effectively to benefit customers and colleagues.
Energetic, motivating others to meet expectations and manage priorities.
Always seeking ideas to improve the shopping experience and support the community.
As a Shift Leader, I champion One Stop’s Core Purpose and Values:
Core Purpose
Serving our customers, communities, and planet better every day.
Values
• Customers are at the heart of everything we do
• We treat each other with respect
• We work together as one team
• We make things easier
What’s in it for you
Benefits include:
* 10% Discount in One Stop
* 10% Discount Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)
* 20% Discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile, including Colleague Deals for friends & family
* 20% off insurance at Tesco Bank (T&Cs apply)
* Discounted eye care through Vision Express
* Various discounts at Tesco Pharmacy, including health checks and flu jabs
* Driving Lesson Discount via RED
* Exclusive deals and discounts at various retailers and services
* Save as you earn scheme
* WeCare support services including online GP, mental health support, and more
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Flexible working options to suit your needs
Note: One Stop benefits differ from Tesco, as it operates as a separate entity. We may withdraw the vacancy before the closing date if a suitable candidate is found. Apply early!
Skill development
This role offers managerial exposure, including store management in the absence of the Store Manager, understanding store performance, and supporting colleagues' growth.
Role benefits
Supporting customers and communities, developing managerial skills, and making a meaningful impact.
Community involvement
Engage in charity fundraising, food donation initiatives, and community support activities, making a positive difference locally.
Diversity & Inclusion
We celebrate diversity and promote an inclusive environment where everyone is respected and valued. Our colleague networks support this commitment, including groups for Armed Forces, Disability, LGBTQ+, Families and Carers, Race and Ethnicity, and Women.
We are a Disability Confident employer, ensuring fair treatment and support for all colleagues.
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services to serve local communities.
As part of Tesco, we operate independently with support from our distribution centers, providing convenient shopping options for our customers.
Please Note
Applicants must be over school leaver age. Check your local school leaver age for eligibility.
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