LONDON MARRIOTT HOTEL GROSVENOR SQUARE – PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE
Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighborhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.
We are now recruiting for a dynamic and passionate Guest Service Associate to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you.
ARE YOU ELIGIBLE TO WORK IN THE UK?
A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the home Office website for more details.
JOB SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
A key guest facing associate position, responsible for providing world class customer service that surprises, delights, and creates memories for the hotel guests on each and veery interaction. The role includes assisting our guests in a warm, engaging, and professional manner in all Guest Service-related functions within Front Desk, Switchboard Operations. Always Maintaining Marriott’s high standard of hospitality by providing engaging, compelling, and personalized service that exceeds expectations; to all guests including VIPs, Bonvoy Elite members, and long stay and repeat guests. A multi-faceted role that encompasses all aspect of Front Desk operations by driving innovative use of technology and classic hospitality skill sets to provide the highest quality of guest experience across the front of house operations at London Marriott Grosvenor Square.
WHAT WE CAN OFFER YOU:
A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.
1. Competitive Salary + 28 days holiday including bank holidays
2. Accommodation Service Charge after successful completion of probationary period.
3. Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat
4. Length of service rewards and invitations to recognition events
5. Monthly/yearly recognition schemes
6. Extensive training both internally and externally
7. World-class career opportunities internationally within Marriott hotels tailored to your specific needs.
8. Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
9. Professional learning and development opportunities - because a fulfilling career is so much more rewarding
10. Complimentary meals on duty
11. Complimentary dry cleaning - we do like to make an impression!
12. Complimentary use of Gym - because your wellbeing is a priority for us!
13. Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations
14. Pension scheme to help you save for the future.
15. Access to major high street discounts so you can treat your friends and family.
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Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.