Night Auditor/Guest Service Agents are responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.
Qualifications:
* At least 1 year of progressive experience in a hotel or a related field is required.
* A High School diploma or equivalent is required.
* College coursework in the related field is helpful.
* Previous supervisory responsibilities preferred.
* Must be able to work independently and with minimal supervision.
* Knowledge of Accounting Principles.
* Must be able to problem-solve and troubleshoot to resolve guest issues that may arise and respond to emergencies.
* Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing.
* Must be able to convey information and ideas.
* Must be able to evaluate and select among alternative courses of action quickly and accurately.
* Must work well in stressful high-pressure situations.
* Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
* Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjusting or modifying to meet the constraints of the particular need.
* Must be able to work with and understand financial information and data and basic arithmetic functions.
* Must be able to work in a self-managed environment.
* Must be effective at listening to understand and clarify the concerns and issues raised by co-workers and guests.
* Must maintain composure and objectivity under pressure.
Responsibilities:
* Approach all encounters with guests and associates in a friendly service-oriented manner.
* Maintain regular attendance in compliance with standards as required by scheduling which will vary according to the needs of the hotel.
* Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
* Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
* Maintain a friendly and warm demeanor at all times.
* Initiate and complete the End of Day process.
* Complete the Night Audit checklist for computer procedures daily.
* Balance the day's work.
* Maintain cashiering responsibilities as per Front Office procedures according to standards.
* Maintain Front Office computer system operation according to standards.
* Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
* Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
* Follow safety and emergency procedures according to standards.
* Maintain proper record keeping (i.e. log books, etc.) according to standards.
* Be familiar with all policies and house rules.
* Have a working knowledge of security procedures.
* Prepare and distribute the Daily Flash Report as needed.
* Transfer the master or house accounts as necessary.
* Complete any reports as requested by management promptly.
* Complete any miscellaneous duties as required.
* Attend meetings as required by management.
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