Location: Glasgow, Glasgow City, United Kingdom
About Us
We are excited about the future at Spence & Partners. The industry in which we operate offers a dynamic and challenging environment and our excellent reputation is contributing to the growth of our business from an expanding portfolio of clients. We have aspirations to extend that client base and deliver truly integrated solutions through the use of our highly innovative software platform, Mantle, across our work.
Spence was established in 2000 and is a wholly owned subsidiary of 3173 Limited, a privately owned company that includes Dalriada Trustees Limited (Dalriada), a leading independent trustee. As such, joining us as an Assistant Accountant will open up opportunities for you to use your experience to add value across the group.
Our unique award-winning approach to the provision of services has resulted in rapid growth over the last few years, with us now employing over 200 members of staff across seven offices in Belfast, Birmingham, Bristol, Glasgow, Leeds, London, and Manchester.
We do not pigeonhole colleagues and aim to provide challenging and interesting work which will allow our staff to build rewarding careers.
About You
We are hiring a Quality, Risk and Audit Officer who wants the opportunity to carve out a successful role within an award-winning and growing organisation. We have a growing portfolio of clients due to our excellent reputation within the industry and we are seeking to add to our successful team with an experienced Quality, Risk and Audit officer.
We are looking for someone who is motivated to make a meaningful contribution to our business and relish the opportunity to deliver high-quality work aligned with their responsibilities. You will be well organised and initiative-taking, calm under pressure, and have the ability to build strong relationships internally and externally, as well as having the ability to work to demanding deadlines and targets. You will have the ability to communicate and positively influence and negotiate at all levels, both internally and externally.
This role is perfect for an individual with experience in quality management or those that can create and refine internal processes.
Responsibilities & Criteria
The successful candidate will:
* Contribute and monitor the Quality and Compliance Monitoring Plan. This includes ensuring that our plan captures the standard and clauses of ISO 9001, as well as ensuring internal audits are carried out to evidence these standards and clauses.
* Undertake Internal Audits across Functional areas of the Group's business processes, providing verbal and written feedback at all levels in order to facilitate maintenance of high standards and improvements in business performance.
* Facilitate external Audits, specifically for ISO 27001 Information Security and ISO 9001 Quality Assurance. This includes being the auditee for the relevant Governance and Risk sections.
* Undertake Supplier Due Diligence, providing feedback to all Stakeholders in order to assess the suitability and resilience of our Key Suppliers.
* Contribute to the monitoring of an effective Business Continuity Plan/Disaster recovery plan by working with Stakeholders to update the plan and to ensure the plan is tested at least annually.
* Contribute to the effective implementation of our GDPR protocols, working with Stakeholders on document retention policies and monitoring the implementation of data cleansing and deletion.
* Take a key role in how we record, monitor and report incidents, in order to improve the quality of recording and to identify trends via Management Information so that recommendations can be made as part of a programme of continuous improvement.
* Contribute to regular analysis and review of Management Information within the Risk and Audit team to identify any trends that may impact or improve compliance, quality, or other areas in the organisation and agree a plan with stakeholders to embed lessons learnt.
* Support all of the Group's Functions to map their processes and help with regular reviews and updates of their processes.
* Contribute to the production of analysis and reporting to key stakeholders on the risks of our businesses.
Experience required for the role:
* A strong quality management background obtained from significant and relevant experience in a similar role.
* Competence and experience in implementing/assessing/monitoring ISO management standards, ISO 9001:2015 and/or ISO 27001.
* Experience in auditing and monitoring operational processes for quality assurance purposes.
* Creative and analytical approach to solving problems.
* An eye for detail and ability to be objective.
* Ability to deal with conflicting demands ensuring key priorities and deadlines are met through effective time-management.
* Excellent knowledge of computerised systems e.g. Microsoft Office/Windows applications.
* Excellent written and verbal communication skills, and the ability to influence the behaviour of colleagues at all levels in the Business.
* The ability to understand what will add value and what will not and the ability to tailor your approach as and when required.
* Experience in the financial sector, and the pensions industry in particular, would be advantageous.
Circumstances
Working hours: Monday to Friday, 37.5 hours per week with additional hours as and when required. All roles are subject to a six-month probationary period and all prospective employees are required to complete an Access NI check. As part of the pre-hire process, the successful candidate will be subject to reference checking security vetting. We are an Equal Opportunity Employer.
Applying with a disability or long-term health condition?
As part of our belief that we benefit from the differences among us, we are committed to increasing the representation of disabled colleagues and want to remove any barriers or challenges that get in the way of candidates with a disability or long-term health condition from applying to work with us. If there is support or an adjustment that we can provide to enable you to be at your best during the recruitment and selection process, we encourage you to advise us in good time so that we may make suitable arrangements. We understand that being open with us may feel uncomfortable so please only share with us the information that you are comfortable to share, and rest assured that we will use this only to provide you with the right support. Any information you give us will be treated completely confidentially. To discuss this further, please call 028 9041 2000 and ask to speak to a member of the People team.
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