Get AI-powered advice on this job and more exclusive features.
To ensure all customer satisfaction is achieved, effectively bridging the gap between the Sales Team, internal & external Customers, Finance, Logistics, and related Departments within the Company to ensure the smooth completion of an end-to-end process. This position operates in a fast-paced environment where the delivery of excellence in service is of paramount importance. It is a core part of a global brand in the UK with impressive growth plans.
Key Responsibilities:
* Cross-selling or up-selling our Products as & when necessary
* Proactively follow up with Customers in conjunction with key account managers
* Work closely with the sales team to assist with their Customer’s sales objectives
* Work effectively with all departments within the company to ensure customer requirements are met
* Customer service plays a key part of the day-to-day role which is an integral part of the business
* Respond to complaints from customers and provide after-sales support when required
* Assist in managing non-financial data in electronic form and present reports as requested
* Regularly update customer database
Competencies & Qualifications:
* GCSE grade C or above or international equivalent
* Proficient in MS Office, specifically Excel skills. Familiarity with SAP or SAGE will be preferred but not essential.
* Confident in liaising with internal and external customers.
* Familiarity with similar roles involving CRM systems and practices
* Excellent communication and presentation skills.
* Strong telephone manners and listening skills
* Ability to multi-task, prioritize, and manage time effectively
* Ability to think independently and assume accountability.
* Proven customer support experience or experience as a Customer Service Representative
* Resilient – ability to deal with pressurized situations and demanding customers
* A highly professional self-starter, accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.
This is an opportunity to be a core part of a global brand, with impressive growth plans, resulting in career and personal development opportunities.
Seniority level
Entry level
Employment type
Full-time
Industries
Packaging and Containers Manufacturing
#J-18808-Ljbffr