Job Details: Job Reference: HCC619061 Salary Range: £32,149 - £35,241 per annum Work Location: Elizabeth II Court, Winchester (Hybrid Working) Hours per week: 37 (Flexible working opportunities will be considered) Contract Type: Permanent Closing Date: 15 November 2024
Are you a motivated and enthusiastic individual looking for either your first opportunity within IT Support or the next step in your IT Support career?
Our authority provides high quality public services to over a million customers. The Hampshire IT Service Desk plays a vital role in providing a high level IT customer support both via the telephone and self-service options, across a wide range of systems, applications and services, to our employees, schools and partners. Working within a team you'll deliver excellent customer service, ensuring all incidents are logged within the incident management system and resolved at the first point of contact or assigned to the correct resolver team.
With a basic knowledge of IT including experience of using Microsoft Windows and Office applications, you'll be able to absorb information quickly and understand new technologies / solutions. You'll have excellent interpersonal and communication skills, together with the ability to identify, analyse and solve problems in a logical and effective way.
If you'd like the opportunity to gain proficiencies across a range of technologies and applications and wish to play a major part in transforming the way people work and the way we deliver our services, this could be the role for you!
Find out more about working within IT at Hampshire County Council
What We Can Offer You: Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment. We can offer great flexible working options for this role as we've invested heavily in various technologies to support ongoing remote working options. This role can be partly carried out remotely, but some office-based working will be required to support business needs.
Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package. Additional Information: 2nd Level IT Consultant Level 1 Job Description and Person Specification Vetting Requirements: This post is subject to Non-Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years in order for clearance to be obtained. Contact Details for an Informal Discussion: James Sinderberry, Corporate 2nd Level IT Consultant Level 2 on james.sinderberry@hants.gov.uk
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.