Credit & Collections Associate General Information Press space or enter keys to toggle section visibility City Uxbridge State/Province Greater London Country United Kingdom Department CREDIT & COLLECTIONS Date Tuesday, October 29, 2024 Working time Full-time Ref 20034366 Job Level Individual Contributor Job Type Experienced Job Field CREDIT & COLLECTIONS Seniority Level Associate Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity) Purpose: - Responsible for collecting overdue payments and establishing re-payment arrangements. - Performs a wide variety of credit and collection functions. Collects monies owed on delinquent accounts. Scope: - Senior level job with extensive work experience - Has developed expertise in a variety of work processes through job-related training - Generates new and innovative solutions to complex problems, and proposes improvements to processes - Analyzes complex technical problems and delivers solutions where precedent may not exist - Works autonomously within established procedures and practices - May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals and maintaining schedules - A portion of time is normally spent performing individual tasks relation to the unit or sub-unit - Will have specialized external certification (technical roles) Primary Responsibilities: - Performs one or more of the following duties: - Monitors delinquent accounts and implements collection procedures. - Sends follow-up letters and accepts payment on certain accounts. - Performs tasks and ensures quality in support of post-sale customer administration business initiatives. - Input information through data screens to accurately reflect account activity & resolve account discrepancies and balances - Re-bills companies or individuals when appropriate. - Responds to inquiries from customers or external collection resources. - Obtains required information from credit organizations, banks and loan associations for new customer applications and/or delinquent accounts - Maintains databases by entering, updating, and retrieving data as well as formatting and generating reports. - Evaluates new and existing customer creditworthiness; extends and/or revokes credit lines/limits. - Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts - Reviews and makes recommendations regarding bad debt or write-offs. - Develops and maintains relationships with external credit agencies - Collect coins and currency from parking meters and toll pay stations - All other duties as assigned Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenterxerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.