Microsoft Solution Engineer
Monday to Friday (3 days in office/2 days remote)
1 x Saturday per month (10am - 3pm)
Hemel Hempstead
Our client is an established IT Managed Services Provider with an exciting opportunity to join their dedicated technical team.
This is a full time, permanent role, offering an immediate start for a Microsoft Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills.
The successful candidate will be required to complete a satisfactory DBS check.
Role Responsibilities:
1. Responding to and resolving technical queries from end users and VIPs via ITSM tool
2. MDM Administration
3. Desktop troubleshooting
4. Working with the team to identify and implement changes to Customer Environments to address common issues
5. Providing the highest level of Customer Service
6. Equipment request handling
7. Device management and stock control
8. Updating assets on our Asset Management system
9. Incoming call handling
10. Management of Customer Endpoint protection
11. Assist Senior Engineers in implementing best practices across systems
12. Dealing with escalations and BAU. Reporting to Line Mana...