Role OverviewKey Responsibilities
Establish the current reason for ill health/injury and identify any underlying cause or contributory risk factors
To be instrumental in the multidisciplinary assessment process by ensuring information is gained sufficient to assess: personal and occupational risk factors
To effectively communicate to the employee, the multifactorial issues associated with the current episode of ill health/injury and how they can personally address the risk factors within their locus of control
Where required access the most appropriate treatment intervention via the NHS or the private sector using the most effective method of funding applicable for the medical condition
To help the customers line management/HR/Health and Safety managers understand the implications of the assessment, and make clear the recommendations and likelihood of success and any associated cost without breaching the ICO requirements (processing of sensitive personal data)
Ensure customer satisfaction via regular and timely communications with ALL stakeholders
To achieve the critical success factors within the various aspects of Case Management including: reduction in sickness absence; reduction in modified duties; minimisation of any cost of 3rd party suppliers including the costs within the Healthcare Plans; prompt return to normal duties or where appropriate alternative duties or exit from the business; case closure to be agreed when resolution complete.
To maintain knowledge...