Our client is a well-established and successful company. They are looking for an organised and detail-oriented Customer Service Administrator with a passion for providing excellent administrative and customer service support.
As an Administrator, you'll be the backbone of the office operations, ensuring everything runs like clockwork. You will be responsible for maintaining accurate records of all work activities, creating job cards, processing invoices, and updating internal systems with vehicle details and service history. You will act as a key link between workshops, customers, and management, ensuring compliance with policies and timely completion of tasks.
Responsibilities include:
• Documentation: Collate and check Technicians' documentation within agreed timescales.
• Scheduling: Keep contract service schedules updated to meet customer requirements.
• Reporting: Type up Technicians' reports, finalise parts used, and hours charged on jobs.
• Database Management: Update Technicians' daily hours and close completed jobs.
• Invoice Processing: Review and process service invoices.
• Team Support: Assist the Centre Administration team in the day-to-day running of the office.
Applicant requirements:
• Extensive experience in call handling, customer service and administration
• Confident and effective communication skills
• Ability to maintain high output levels, and stay focused under pressure
• Proficiency in Microsoft Office, especially Excel
• Experience in the HGV & Waste Industry would be desirable, but not essential
• There may be some physical elements to this job role, so you must be comfortable with occasional standing, bending, stretching, and lifting (assistance is available for carrying heavy items)
Hours of work: 40 hours a week, between 8:00am and 4:30pm, Monday to Friday.
Salary is up to £28,808 depending on experience.
This role would suit someone with experience in a similar role such as; Sales Administrator / Logistics Coordinator / Stock Administrator / Parts Adviser / Parts Coordinator / Production Administrator / Stores Administrator / Stores Coordinator / Administration Assistant / Customer Service Administrator / Sales Order Processor / Internal Sales / Customer Service Coordinator / Sales Co-ordinator / Inventory Coordinator / Logistics Administrator / Warehouse Administrator / Sales Administrator / Account Manager / Office Manager / Claims Advisor / Admin Assistant / Project Administrator / Customer Service Advisor / similar roles