We're looking for a Service Catalogue and Service Validation Manager to help us make a difference to our planet.
As our Service Catalogue and Service Validation Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.
Our opportunity is full time, 37 hours per week, based in Exeter.
World changing work
From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.
We're a force for good - focusing on our environmental and social impact
We're experts by nature - always learning and developing to do things better
We live and breathe it - putting our purpose at the heart of decision-making
We're better together - understanding partnerships and inclusivity make us greater
We keep evolving - pushing boundaries to make tomorrow better for our customers
Your world of expertise
The role will be working across the Met Office to aid in delivering exceptional services, through robust governance and data quality standards for our Services.
You will be part of the IT Service Management team within our Service Management Office and will be working alongside our Services Catalogue Manager and Service Validation and Transition Manger. Your primary purpose is to work seamlessly across these two disciplines to drive continual service improvements to the processes, governance and data quality standards.
Your key duties:
Own, organise and maintain the Service catalogue and Service Acceptance processes within the organisation in partnership with the other managers.
Understanding and managing stakeholder relationships.
Continually improving the service catalogue structure, automation, and views effectively integrating the service catalogue into value streams.
Acts as co-ordination point for any changes to Service acceptance licences.
Analyses and reviews Service Performance.
Effectively cooperating with other teams and roles.
Continually drive improvements to the processes
Why join us
Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their 'Best Workplaces in Tech' 2023 and 2024 lists, as well as their '54 Best Workplaces for Women' 2023 list.
As our Service Catalogue and Service Validation Manager, your total reward package will be up to £58,419 annually, which includes:
£41,725 base pay.
An outstanding Civil Service pension, with an average employer contribution of 28.97%.
Recruitment Retention Allowance (RRA) you will be paid £3,600 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until September 2025 in your monthly pay.
Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave.
Essential Criteria, skills and experience:
Proven understanding and experience in managing and evolving governance and process management within an organisation, supported by a solid grasp of the IT Service Management framework (We're experts by nature).
Excellent stakeholder management and collaboration skills, with the ability to work both independently and as part of a team (We're better together).
Experience of excellent organisational skills and the ability to personally manage a high workload and conflicting priorities.
Initiative and ownership in establishing quality standards that align with customer and user needs, with a focus on continual improvement in service delivery (We keep evolving).
Knowledge of data quality, data management and data structure in relation to business service information.
Strong negotiation and persuasion skills to influence others to achieve desired outcomes.
How to apply
If you share our values, we'd love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.
Closing date 03/03/2025 at 23:59 with first stage interviews commencing from 17/03/2025. You will hear from us once the closing date has passed.
How we can help
If you have any questions or would like to discuss this opportunity further, please contact us at .
If you're considering applying and need support to do so, please get in touch. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.
We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.
We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.
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