Concierge Job ID 201931 Posted 20-Jan-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Farnborough - England - United Kingdom of Great Britain and Northern Ireland Concierge Location: Farnborough Working Hours: 40hrs/week, 0800-1700 Mon-Fri Role Purpose The Concierge is the first person a visitor or client meets and/or speaks to and is responsible for creating a great first impression by demonstrating excellent customer care and professionalism. Liaising with clients, service providers and team members daily this role is a pivotal point in the chain of service. Customer and outcome focused with a proactive approach to problem solving and communication the role is a voice of the account. Key Responsibilities - Meet and greet visitors, clients and colleagues by providing a five star welcome, ensuring visitors are looked after through to meeting their host. - Sign in visitors according to the clients security procedures, inform host of visitor's arrival. - To assist visitors and colleagues with queries in a knowledgeable/professional manner and be proactive in supporting and resolving issues. - To maintain excellent front of house standards and keep the reception area tidy and clean at all times. - To answer the telephones from customers and occupiers in a friendly, timely and professional manner. - To take ownership of the management of meeting room facilities, including IT equipment and supplies, assist with the preparation of meeting rooms where necessary, ensuring they are always clean, tidy and ready for use (within the constraints of back-to-back room bookings). - Report all maintenance issues to the FM Helpdesk. - Understand, anticipate and deliver customer/client needs while building effective relationships. - To log and correctly distribute job requests on the helpdesk software system, Service Insight. - Liaise and work with the facilities team to deliver a prompt and professional service. - Liaise with system administrators with any software issues. - Liaise with the team to ensure all works are carried out within SLAs & closed off the system in a timely manner. - To assist all clients and employees with dinner reservations, taxis and any other local amenities. - Assist all visitors with directions to site and arranging parking - Replenishment of all site welfare facilities - restock of fruit, cereal, biscuits etc and maintenance of excellent visual standards in these areas. - Completion of daily/weekly site H&S checklists with walk-around of site. - Any other ad hoc duties Person Specification/Requirements - Strong interpersonal skills and customer focus, demonstrating a Customer First ethos - Experience of working in a Customer Service environment. - Excellent communication skills - Outgoing and 'can-do' personality with a flexible approach - A working knowledge of Microsoft Office including Word, Outlook and Excel. - Impeccable grooming and personal presentation. - Ability to remain calm and courteous at all times. - Experience of working in a busy corporate environment - Strong relationship management skills CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)