Are you passionate about delivering exceptional customer experiences and interacting with people from diverse backgrounds?
Join Our Team
At Ocado Logistics, we strive to provide outstanding service while ensuring efficient delivery of top-quality products. As a Customer Service Team Member, you play a vital role in our operation.
You'll be out on the road regardless of the weather, but you'll never have to compromise on your music preferences – sing along as loud as you like!
To make your life easier, we utilize automated technology to pre-plan your route and pre-load your van.
Due to varying customer needs, our working patterns will involve evenings and weekends in addition to weekdays. You'll receive premiums that increase your average hourly earnings to £13.22 per hour. Additionally, you can enhance your earnings further with overtime pay to fund special occasions.
All your breaks are paid, meaning for every minute at work, you get paid – a great deal!
While maintaining a safe working environment is paramount, we offer an array of perks tailored to suit your lifestyle, including:
* Company pension with up to 7% matched contributions after just 3 months
* An enhanced digital health and wellbeing service, featuring virtual GP appointments, for you and your dependents
* Hundreds of high street shopping, entertainment, and restaurant discounts
* Life insurance coverage from day one of employment
* 15% off your weekly shop with
* Loads more voluntary benefits such as dental and travel insurance at a discounted price
* Career progression – if you decide being a driver isn't for you, there's plenty of opportunity for growth, as 87% of our salaried roles are filled by internal colleagues
So what do we need from you?
Just bring yourself and a positive attitude, and our amazing training team will do the rest. You don't need any prior experience to join our good-natured team.
However, you will need the following driving licence requirements:
* Full UK or EU driving licence
* Minimum of 6 months driving experience
* Maximum of 6 penalty points
* No driving disqualifications in the past 5 years
Some deliveries involve handling alcohol products, so you must be over 18 to apply.
As this is a customer-facing role, good communication skills are essential.
How to Apply:
* Fill in an online application – no CV required
* Our friendly recruitment team will contact you to conduct an Online Licence Check and Right to Work Checks
* You'll be invited to take a tour of the site, allowing you to meet the team for a question-and-answer session
* We'll run a Disclosure Barring System check (DBS)
* Once all checks are completed, you'll be offered the role, and your career with Ocado Logistics will begin
Hourly Pay Current Rate per Hour
Monday to Saturday (Basic Rate)
£12.76
Evening Premium (from 6pm)
£1.12
Sunday Day Premium
£1.28
Sunday Evening Premium
£2.51
Overtime Rate Monday to Saturday (Day Shift)
£15.95
Overtime Rate Monday to Saturday (Evening Shift)
£17.35
Contract Type: Permanent
Contract Hours: 40 hours (including paid breaks)
Contracted Days: You'll be required to work any 5 days out of 7, with further information provided during pre-boarding.
Shifts: AM & PM. You may start as early as 05:30 in the morning and finish as late as 12:00 (midnight). Please check your commute time before applying. You'll receive your shift rota up to 13 weeks in advance.
Pay Structure: This position is weekly paid. We're currently consulting with our employees about changing our pay frequency from weekly to four-weekly. The proposed change is expected to take effect from 18 April 2025.
We're proud to be a Disability Confident employer, prioritizing inclusivity and equal opportunities for all individuals. We strive to create a supportive and accessible workplace for people with disabilities, ensuring everyone feels at home at Ocado Logistics.