Advert
Job Title: Customer Service Coordinator
Location: Redditch
Salary: Up to £25,000
Contract: Fixed Term Contract 12-14 months with a view to go Permanent
Role Overview:
We are looking for an experienced Customer Service Coordinator to support our client’s expanding customer base across the UK and internationally. This role is focused on delivering an exceptional customer experience, managing customer orders end-to-end, and collaborating closely with supply chain teams to ensure seamless promotion activities and order fulfilment.
Key Responsibilities:
1. Oversee the complete order process, from entry to delivery, ensuring accuracy and timely updates.
2. Serve as the primary contact for customers, clearly setting expectations and addressing any issues that arise.
3. Accurately handle customer forms, update order pricing, and coordinate timely input into internal systems.
4. Book customer orders with precise delivery instructions, minimizing returns and rejections.
5. Foster strong connections with supply chain contacts, hauliers, and team members to optimize delivery and service standards.
6. Schedule regular meetings with the National Account Managers (NAMs), providing updates to the Customer Service Manager.
7. Check stock availability proactively to avoid overselling and manage peak and promotional phasing requirements.
8. Maintain and update customer profiles, ensuring data accuracy and sharing best practices with team members.
Candidate Profile:
We are looking for a proactive, detail-oriented individual with previous experience in a Customer Service role within the FMCG industry. The ideal candidate will be dedicated to providing high-quality service, possess strong interpersonal skills, and enjoy working in a collaborative environment.
Essential Skills & Qualities:
9. Confident working independently and able to recognise when to escalate issues.
10. Able to anticipate and act on potential issues, with a strong commitment to personal development.
11. Clear, professional, and engaging with both internal and external stakeholders.
12. Demonstrates excellent time management and reliability.
13. Competent in Excel and other data management tools.
14. Motivated to exceed customer expectations and continuously improve.
Company Values:
Our client is committed to a people-centered approach, valuing transparency, commitment, and customer satisfaction. Candidates should be prepared to embody values that emphasize solution-focused service, reliability, and a positive customer experience.
If you’re ready to take on a rewarding challenge and make a lasting impact within a dynamic team, we encourage you to apply for this exciting opportunity.
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