JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey A DAY IN THE LIFE OF THE RESERVATIONS AGENT AT THE IMPERIAL HOTEL BLACKPOOL What you'll be doing Reporting to the Reservations Manager, you can expect your working day to include the following: Communicating with guests by telephone and email Taking and inputting reservations Negotiating rates Promoting the hotel services and facilities to our guests at the time of reservation with confidence to increase potential revenue Demonstrate sound knowledge of hotel products and services, pricing and policies as well as knowledge of the local area WHAT WE NEED FROM YOU We hire mostly on personality & potential but here are a few of our requirements To succeed in the role of Reservations Agent, you will need the following qualities and skills: A ‘can-do’ approach to guest interaction and service, to ensure our guest’s needs are catered for The ability to multi-task and prioritise workload, which on occasion may well be under pressure Good written and verbal communication skills, with a working knowledge of Microsoft Office packages, (although not essential, previous experience of Opera would be a distinct advantage) The ability to promote products and services (upsell) WHAT WE OFFER You will have access to a benefits package we believe truly works for our people and enhances our overall culture Discounted hotel room rates for you and your friends & family Extra days holiday for your birthday Flexible working arrangements Pension Free meals on duty saving you over £1000 per year To learn more about our full benefits package, click here to watch our employee benefits video. EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact careersrbhmanagement.com. LifeatRBH