Cornwall Partnership NHS Foundation Trust
We are seeking an enthusiastic and experienced administrator to join us in Central Cornwall, whose primary function will be to support the Coastal Community Nursing Team along with the day-to-day running of the nurses' office. The working pattern includes some weekend working.
The role will include the management of referrals from entry into the team through to discharge and interacting with patients, carers, and other health and social care professionals. Also, inputting to a range of patient and staff electronic systems, monitoring of staff Lone Working, and document management.
Support to the team will include assisting staff to manage appointments, inputting onto rosters, monitoring and maintaining registers and databases, and ordering of stock and equipment. There is an element of patient-facing contact mainly via the telephone, but on occasions, patients may report to the office to collect equipment/dressings and need to be seen. The ability to travel independently between offices and cover the service over 7 days on a rota system is required.
Main duties of the job
The successful applicant will be articulate and have a keen eye for detail. The ability to maintain patient and staff confidentiality is an essential aspect of this role.
1. Managing referrals to the team via electronic systems and clinical record-keeping systems
2. Arranging meetings, preparing agendas, note-taking, and distributing papers
3. Support clinical staff at weekends by liaising with patients, gathering information for clinical staff from MDT, and using electronic systems to ensure safe and effective communication
4. Assist with HR, Workforce, and recruitment paperwork
5. Act as the first point of contact for telephone and face-to-face enquiries by patients, their relatives and carers, health and social care professionals, referrers, and the general public
6. Photocopying various documentation
7. Answering telephone calls, dealing with enquiries, directing as appropriate, taking accurate messages, and forwarding to the relevant person/department
8. Sorting incoming mail and distributing it to the addressed department/individual
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability. We are a people organization, and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK. Over 4,000 people make up the Trust, including doctors, nurses, therapists, plus admin and support staff. We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work, and a great partner.
Job responsibilities
For full information on the roles and responsibilities of this role, please see the attached job description and person specification.
Person Specification
Education, qualifications and experience
* NVQ 3 Administration or equivalent experience
* Computer literate and competent in the use of Microsoft Office applications
* Good literacy and numeracy skills
Skills and Aptitude
* Excellent verbal and written communication skills
* Ability to prioritize own workload and work unsupervised
* Organizational skills and accuracy
Knowledge and abilities
* Accurate typing and keyboard skills
* Previous experience in a healthcare office environment
* Knowledge of medical terminology
* Knowledge of CFT IT systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Cornwall Partnership NHS Foundation Trust
Address
Coastal CN Team Office, Unit 4 Underground House,
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