1. Where applicable, welcome patients and families on to the Virtual Ward, ensuring patient details are correct and verifying with GP surgery when necessary. 2. Using smartcard to access the National Spine to verify patient demographic details and NHS numbers when required.3.Retrieve/prepare all relevant documentation for Virtual ward admissions. 4. To process all admissions, discharges and transfer of patients using the hospital information system (Meditech) in real time. 5. Ensure case notes are kept in good order, attaching all necessary documentation to correspond with patients admission/transfer/discharge. 6. Prepare any relevant documentation for visit planning. 7. Ensure specialist records/audits are retrieved from hospital notes on discharge and sent to relevant department where applicable.8. Liaise with ward staff, admin staff and other departments as and when required. 9. To deal effectively with all incoming and outgoing correspondence.10. To book interpreters as and when required. 11. To deal with telephone enquiries in a timely manner and take appropriate action. 12. To liaise with Estates Department regarding routine maintenance of the office when necessary.13. To carry out general clerical duties including filing, and photocopying. 14. To act as mentor to other ward clerks when the need arises. 15. To effectively liaise with other departments internally and externally with regard to all aspects of patient care. 16. Photocopy, laminate and display ward information as requested by team management. 17. Support the Meditech Downtime process as guided by team management. 18. Support office administration in the event of sickness or absence. 19. Copy type minutes, relevant documentation for team management.20. Scan records to appropriate folders where necessary.21. Distribute patient information documentation for parents.