About The Role The joint Islington and Camden Cemetery Service, based at St Pancras and Islington Cemetery in East Finchley, are now recruiting for a Bereavement Services Officer. We need a flexible and well-rounded person who is committed to providing the highest level of service and care to the bereaved and who wants to take advantage of the service's commitment to on-going training and career development. The post holder's role will be primarily to develop and administer memorial sales as well as dealing with general enquiries for bereaved families and any associated memorial administration. Dealing directly with the bereaved and colleagues within the industry such as funeral directors and masonry partners, you will be responsible for seeing this process through from beginning to end. We are looking for someone to be an integral part of the team in developing the business. The main abilities you must have to succeed in this post are to be able to work on your own initiative in an extremely busy cemetery and crematorium office, as well as being able to work as part of a small team. Due to the busy nature of the environment strong administrative skills are required. You must be customer focused and be able to deal with members of the public in a polite and sympathetic manner through all methods of communication. The role is office based and the basic working week is 35 hours on a 9.00 to 5.00 basis Monday to Friday. Although we would prefer someone who already has experience in a cemetery administration environment, we will consider someone who has allied experience from another sector. Working for the team, service and our organisation Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future. We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive. To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about. Watch our video to hear more about our mission and how you can help us achieve it from the Leader of the Council, Cllr Kaya Comer-Schwartz. Recruitment information It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination. Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. The post is subject to a basic DBS check and 3 years referencing. Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.