Customer Services Coordinator
Customer Services Coordinator
Location: Aberdeen, United Kingdom
Job Type: Full time
Posted On: 3 Days Ago
Job Requisition ID: R0000282552
Career Area: Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. Together, we are building a better world, so we can all enjoy living in it.
Job Title: Customer Services Coordinator
Term: Fixed Term
Salary: £30,206
Benefits:
* 33 days annual leave incl. bank holidays
* Bonus
* Contributory pension scheme - Caterpillar will double the employee's contribution Up to 10%
* Contributory share scheme - Caterpillar will match 50% of the employee's contribution.
* Optional flexible benefits including access to health and dental care plans, Private Health Care Cover, holiday purchase, shop discounts, etc.
The Opportunity:
Responsible for coordinating service and rental opportunities, including manpower, equipment planning, mobilisation, and administration. Required flexibility to work across all areas of the SPM business as necessary.
What You Will Do:
* Ensure SPM Health and Safety, Environmental and Quality Policies are adhered to at all times.
* Coordinate all rental asset management jobs, including job information facilitation through Probity and adherence to the Lean rental process.
* Act as the main point of contact for nominated customer accounts.
* Create and send customer quotes; track progression via follow-up communications.
* Support Certification process as required.
* Create import/export documentation and request clearance for customs.
* Coordinate refurbishment jobs, including customer communication and management of quote to cash process.
* Facilitate international mobilization of technicians and test equipment, ensuring all costs are invoiced to customers.
* Ensure regular quality customer communication on all ongoing operations matters.
* Answer incoming service and sales telephone calls, dealing with enquiries and redirecting calls accordingly.
* Liaise closely with other coordinators, providing support during periods of absence.
* Work as an effective team player.
* Liaise with sales to maximize OE sales opportunities.
* Implement process updates and changes to Rental and Refurb activities.
What You Have:
Education and/or Experience: Previous administrative experience at a high level essential, ability to manage customer accounts.
Ideally, you will have experience with customs requirements such as imports, exports, and clearance instructions.
Language Skills: Good communicator with the ability to effectively present information in written and electronic formats.
Computer Skills: Excellent IT skills with sound knowledge of Microsoft Office packages including Excel.
Work Environment: Ability to work on own initiative. Flexible and responsive to internal and external customers.
Core Competencies:
* Interpersonal Skills - Focuses on solving conflict; listens to others without interrupting.
* Oral Communication - Speaks clearly and persuasively; listens and seeks clarification.
* Planning/Organising - Prioritises and plans work activities; uses time efficiently.
* Quality - Demonstrates accuracy and thoroughness; looks for ways to improve quality.
* Quantity - Meets productivity standards; completes work in a timely manner.
* Professionalism - Approaches others tactfully; reacts well under pressure.
* Teamwork - Balances team and individual responsibilities; gives and welcomes feedback.
* Safety and Security - Observes safety procedures; reports unsafe conditions.
* Attendance/Punctuality - Is consistently at work and on time.
* Dependability - Follows instructions; keeps commitments.
* Diversity and Inclusion - Committed to providing equality of opportunity in employment.
NB: The panel cannot make assumptions when shortlisting; please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Posting Dates: January 29, 2025 - February 5, 2025
Caterpillar is an Equal Opportunity Employer (EEO).
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