Description Organisation: Submarine Delivery Agency Salary: £28,700 - £30,200 per annum (plus generous benefits) Grade: Senior Technical specialist II (STSII) Working Pattern: Full time, Part time, Job Share, Flexible Working Contract Type: Permanent The Submarine Delivery Agency (SDA) is a part of the Ministry of Defence responsible for the procurement, in-service support, and disposal of the UK’s nuclear submarines. Our work is of unparalleled strategic importance nationally and internationally, ensuring the security of the UK’s continuous at-sea nuclear deterrent, and delivering some of the most technically complex programmes in defence. Here you’ll find a community to belong to – whether that’s alongside project teams with a shared vision or as part of an employee network of like-minded individuals. We believe that, by celebrating different backgrounds and perspectives, together we’ll achieve the extraordinary. We offer 25 days’ holiday, flexible and hybrid working, enhanced parental leave schemes, shopping discounts, and an exceptional employer pension contribution of around 28.97%, to help make work for you. Nationality, visas and vetting: For security reasons this role is open to sole UK nationals only. A ‘sole UK national’ refers to an individual who holds citizenship solely in the UK, without dual citizenship or nationality from another country. We’re unable to offer visa sponsorship. This role requires you to have lived in the UK for the last 5 years and obtain Security Check (SC) security clearance. Clearance must be obtained without any caveats that prevent you from carrying out the role you’ve been recruited for. If it isn’t obtained, or is obtained but with caveats that prevent you from carrying out the role, any conditional offer made to you will be withdrawn. Obtaining SC security clearance can be a lengthy process, and we reserve the right to withdraw any conditional offer made if the necessary security clearance isn’t obtained within 12 months. Job description Join our dynamic Supply Operations Team within the Superintendent Fleet Maintenance area of In-Service Submarines and become a crucial part of the Customer Liaison Team, providing essential support to operational submarines. In this pivotal role, you'll be at the heart of demand progression, customer support, and supplier management, ensuring the timely provision of materials critical for operational success. This is a fast-paced, agile, and dynamic position where your leadership, stakeholder relationship, and decision-making skills will be put to the test. You'll thrive on collaboration, working closely with other SDA/DE&S Delivery teams to support your customers effectively. We are committed to your professional growth, offering opportunities for training and on-the-job learning to ensure you deliver top-notch service. Your keen eye for detail, agility, and data management skills will be indispensable in this role. At the SDA, we champion flexible ways of working. Regular in-person attendance in our Clyde offices is required for a minimum of four days per week, to promote the benefits of face-to-face collaboration alongside flexibility of hours to support work-life balance. There may be a requirement for increased attendance during peak operational periods. Due to security requirements, this position is reserved for UK Nationals only. What you’ll be doing Supporting the day-to-day management of the delivery of In-service support within Customer Liaison Team in Supply Operations, according to customer requirements, delivery plans and support solutions – with a focus on supporting time critical provision of materials. Contributing to the management of risks, issues, and dependencies, communicating changes with stakeholders. Supporting the monitoring, analysing and interpretation of data to identify trends, risks, and issues. Contributing to the creation of service delivery plans and delivery approaches. Person specification To be successful with your application, you'll need to show that you meet the following essential criteria : Experience of Stakeholder Management Experience of Delivering Customer Service Proficiency in use of Microsoft 365 (Outlook, word, Excel, Teams) In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview: Stakeholder Management – Awareness level Continuous Improvement to Optimise Support – Awareness level Delivering at pace – CSBC2 Leadership – CSBC2 Benefits 25 days’ annual leave 1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday Flexible and hybrid working options Market-leading average employer pension contribution of 28.97% Annual performance-based bonus and recognition awards Access to specialist training and funded qualifications Support for progression Huge range of discounts Volunteering days Enhanced parental leave schemes Improving innovation and enriching our culture, diversity of thought is vital to our success. So whether you’re looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences and help deliver for the defence of tomorrow. Here you’ll find a supportive, family-friendly organisation to be a part of - and if you need any assistance with your application, just let us know. LI-Hybrid Further Information Candidate Information Pack: http://bit.ly/SDACandidate-Information-Pack Terms and Conditions: https://bit.ly/DES-SDA-Terms-and-Conditions Selection Process Details Your application will go through the following stages of assessment: Pre-sift - We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria. Sift - Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills. Please follow our guidance on CV writing for best chance of success. Interview - If you're invited to interview, you'll be assessed against the Sift categories listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert. Feedback will only be provided if you attend an interview.