About The Role
FDM is a global business and technology consultancy seeking a Service Transition Manager in London or Manchester to work for our client within the Technology sector.
As a Service Transition Manager, you will liaise with your primary stakeholders as well as our clients’ partners and suppliers to ensure a smooth and successful implementation of new services. You will act as a gatekeeper to ensure effective transfer to live operations, designing a Service Readiness Process (SRP) to be used for all new services introduced via the business project lifecycle.
Responsibilities
* Ensure all associated Non-Functional Requirements have been captured, agreed and delivered with the various technical teams and signed off to enable successful service take on.
* Work closely with the Change function to ensure they are aware of the approach to deliver whether it be a phased approach or a single implementation and avoiding any Change Freezes or other Conflicts.
* Define with each project team the warranty period, exit criteria and acceptance of risks into BAU to achieve successful project closure.
* Define requirements for and oversee the transition of services into BAU, including production of runbooks and standard operating procedures to deliver the services in live.
* Ensure that playback sessions are conducted to confirm understanding and ability to manage independently having a clear, validated knowledge transfer plan for each service being transitioned.
* Act as a gatekeeper function that ensures effective transfer to live operations, designing a Service Readiness Process (SRP) to be used for all new services introduced via the business project lifecycle.
* Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key stakeholders.
* Ensure training requirements and any other non-functional requirements are defined and delivered against the agreed Service Acceptance Criteria.
* Ensure staff are familiar with and act in accordance with all relevant internal rules and procedures including staff handbook, departmental operating manual and training & competence manual.
* Review and recommend, as appropriate, changes to support processes to ensure continuous improvement of Transition Management.
About You
Requirements
* ITIL Foundation.
* Excellent communication and interpersonal skills with management, team, peers and vendors.
* Proven capability of team and task leadership.
* Excellent resource management and planning skills.
* Proven ability to focus on successfully transitioning services into live.
* Excellent documentation and reporting skills.
* Service design experience ideally - Defining Ops requirements.
* Good commercial and contract awareness skills.
* Effective decision-making skills.
About Us
Why join us?
* Career coaching and access to upskilling throughout your entire FDM career.
* Initial upskilling pre-assignment that has been accredited by TechSkills.
* Assignments with global companies and opportunities to work abroad.
* Opportunity to obtain certifications from Microsoft, Salesforce, Cisco and more.
* Access to the Buy As You Earn share scheme.
About FDM
We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 4,000 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.
Diversity and Inclusion
FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
#J-18808-Ljbffr