Aim of the Spa Receptionist role
To supervise the day to day running of the Reception area within the Spa, promoting and selling the Spa products and facilities at every opportunity.
* Taking ownership and being responsible for taking treatment, spa day, fitness, and tennis bookings.
* Be confident and ensure accurate procedures are followed for opening and closing the spa.
* Complete all reception administrative tasks and procedures in a timely manner to the highest standard, taking pride in your work.
* Assist with cashing up and voucher/brochure enquiries as required.
* Be confident in your ability to complete show rounds to potential new members and guests, providing relevant information on the spa.
* Answer the phone in a timely manner and assist with any enquiries.
* Be familiar with and passionate about promoting all facilities, treatments, and products offered in the spa at every opportunity.
* Ensure the smooth running of the treatment rooms and allocate rooms to therapists, ensuring treatment allocation is even using teamwork and flexibility.
* Monitor Spa emails and respond to emails in a timely and polite manner where necessary.
* Be confident in dealing with complaints as they arise, referring to a manager when required or if you feel you are unable to assist.
* Chase outstanding bills and payments.
* Complete the Pool Responder training to ensure compliance with pool health and safety standards within one month of commencing the role.
Spa Receptionist - About you
* Experience in a spa environment is desirable.
* Experience in working in a hotel/reception environment is advantageous.
* You will have a keen eye for detail, organizational skills, and be confident in communicating with the team.
What's in it for you?
* TRONC on top of your monthly salary.
* Free staff meals.
* Friends and Family rate at Iconic Luxury Hotels.
* 25% discount on all Food & Beverage.
* Discount on Spa treatments and products.
* …and much more.
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