Main Tasks and Responsibilities
1. Create and Maintain Staff Rotas
2. Manage a team and work independently in accordance the Bulkeley Hotel’s policies
3. To maintain stocks lists and rotate stock within the breakfast items
4. Attend Management meetings and relay any changes to the staff body
5. Deliver excellent customer service and maintain a high standard of customer interaction, at all times.
6. Carry out food and beverage service to guests in a courteous and efficient manner. This includes offering table service to guests, regularly checking the floor, this includes all public spaces and the terrace gardens. This will also include preparing and delivering room service trays as and when required.
7. To keep back of house, restaurants, lounge areas and terrace tidy at all times and to regularly clean all associated equipment.
8. Clean up restaurant, lounge and terrace tables after customers and clean with appropriate chemicals.
9. To attend training sessions and courses and to assist with the ‘on-the-job’ training of new staff, as required.
10. To keep up to date with room prices and special offers to provide accurate information to guests.
11. To handle minor complaints in a professional and courteous manner and to provide appropriate solutions. To immediately inform the Hotel Managers of all cases. To forward solutions and suggestions to eradicate complaints and other comments from guests to the Hotel Managers.
12. To ensure that all food & beverage items served at a high quality and recorded in an appropriate manner in order that guests may be charged, and to operate a cash bar as and when required.
13. To display professional salesmanship and positive sales techniques at all times.
14. To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
15. To read all relevant company literature, notices and other correspondence and to regularly observe hotel and departmental notice-boards.
16. To uphold good housekeeping practices, ensuring a safe, clean, tidy and pleasant working environment.
17. To ensure the proper care and security of guest items, hotel equipment, stock, furniture and fixtures, reporting malfunction or theft to the Hotel Managers, immediately, and in the case of all maintenance issues, report it to reception,
18. To assist in keeping operating costs to a minimum by efficient and responsible use of resources such as electricity, water, linen, stationery, cleaning materials, china, glassware, silver and other equipment used in the restaurant.
19. To comply with all Hotel and Company policies and procedures.
20. To comply with statutory requirements regarding the work place such as employment law, health and safety, hygiene, fire prevention, etc.
21. To be responsible, whilst liaising with the Hotel managers, for your own development.
22. To carry out any other reasonable duty to assist in the smooth running of the hotel.
23. To undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.