Customer Services - ISA Transfers Sterling Williams are working closely with a City based Bank who are looking to hire into their Customer Services department. Salary circa £35,000 - £40,000 pa plus benefits. (Hybrid) The successful candidate will have experience (Specifically within the Isa field) and demonstrable experience of providing an excellent level of customer service across all channels; Phone, Email, Secure Message & Letter. Taking of new deposits both fixed and notice accounts, rollovers and repayments Keeping customers records up to date at all times The ability to multitask, servicing numerous customers via different contact channels Demonstrate sound understanding of the Banks products and services; articulating these to your customer in an engaging and confident manner. Inputting of daily transactions into the banking system Preparing and inputting daily transfers and payments Technical Skills sought: A strong understanding of the end to end process of an ISA journey, between ceding and acquiring parties ISA administration knowledge PSW - BACS payment system understanding TISA (The Investing and Saving Alliance) UK knowledge Excellent administrative skills Microsoft Office: Word, Excel, Outlook Banking Systems (Including Online Banking) The successful candidate will have experience in Banking, or a Financial Services call centre or client services team, and will have prior experience with ISA'S