What's involved with this role:
Temporary Damp Project Support Officer/Admin- Housing
Job Ref: Greenwich RQ1302828
Pay Rate: £18.27 per hour PAYE
Hours per week: 35 Monday – Friday, normal working hours
Role Length: This opening assignment is for 5 months
City: Thamesmead, Greenwich
The purpose of the role is to deal with service enquiries from customers, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer and where necessary; record complaints, closely monitor and take action to ensure the service meets the Council’s response criteria.
Key Responsibilities:
Collating information and creating supporting documents for reports to be used to secure future budget approval.
Support the Managers in maintaining and promoting effective relationships with internal and external clients as required. To receive feedback and views of the service provided in relation to the contract specification and make the manager aware of the areas for improvement.
Support the investigation of and response to complaints, analysing data and making sure appropriate solution is achieved.
Provide support for the resolution of member enquiries, FOIs and other correspondence.
Under direction be responsible for the preparation and administration of all aspects of quotation or tender documentation including packaging, sending out and receiving tenders in accordance with the Council’s Standing Orders and procedures.
Be responsible for recording and managing the receipt and issue of keys and FOBS, ordering keys where appropriate and assisting in providing access to properties.
Carry out a range of general office administrative support tasks to Officers including maintaining and managing diaries, preparing agendas, arranging meetings and taking minutes of meetings as directed, collating relevant documentation, ensuring timely production and distribution and follow up action where required.
Accurately input, interrogate, update and monitor data in Housing Management and Asset Management Systems and assist in the collation of all relevant information required by the Home Ownership Team for Section 20 leasehold consultation.
Prepare mail merges for senior management on a range of contracts, liaising with contractors and residents to provide accurate information and timescales.
Work with the Head of Customer engagement to achieve a step change in resident engagement and consultation, ensuring RBG gains buy in and high level of satisfaction from residents. Assist with resident satisfaction surveys with completed capital works and achieve 90% satisfaction targets.
Expected to act as damp and mould liaison and work directly with residents to undertake coordination of works on larger damp projects (for example arrange storage of items, be the main contact, working closely with surveyors and tenants who may be very distressed or reluctant to allow works progression and to provide assurance, to ensure quick and smooth completion).
Coordinate and work closely with all teams within R&I & other departments to act as the main coordinator for existing and proposed projects to avoid duplication and take forward required actions relating to damp & mould (e.g., working with capital projects teams where major works are planned or need to be added/brought forward to resolve ongoing issues).
Coordinating and management of existing works orders to ensure existing backlog, new jobs are undertaken in a timely manner with continual updates to all stakeholders (tenants, surveyors, managers, complaints etc).
NB: Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, we cannot, unfortunately, respond to all applications. If, therefore, you have not heard from us within 3 days please make a working assumption that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
Other “Essential Requirements” – Please check to ensure that your CV addresses the following items:
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Qualifications:
A minimum of 5 GCSE’s grades A-C, or equivalent including Mathematics and English.
Skills & Experience:
Minimum of 12 months recent experience in a similar role, or context and Experience of writing notes, letters and reports.
Experience of working collaboratively and in consultation with different teams to deliver excellent customer services.
Experience of working with residents and a range of stakeholders including local councillors in a politicised environment. ideally within a public sector organisation.
Good standard and competency in verbal and written communication, phone lines, face to face and email and letters.
Excellent organisation and time management skills.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).
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Job Ref: Greenwich RQ1302828
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.