Cheval Old Town Chambers has a great opportunity for a Front Office Supervisor to join their front office team As Front Office Supervisor of this unique luxury residence, with 82 beautifully designed apartments in the heart of Edinburgh, you will be responsible for ensuring that you and your team deliver service excellence to all of our guests. Reporting directly to the Front Office Manager, you will be a confident hospitality professional with the passion to lead and develop a team of 11 likeminded individuals to create an exceptional and flawless customer journey which will be everybody’s preferred choice in Edinburgh. We would love to hear from you if you……… Have supervisory experience within a front office role Have worked in a luxury hospitality environment Are experienced in a property management system Can build excellent relationships with guests Have experience in motivating and leading a front office team Are a confident communicator Have strong attention for detail Have a positive attitude in everything you do Have a friendly, professional and warm manner The Front Office Supervisor role means you will be responsible for running the day-to-day operation of the Front Office department, including creating and implementing SOPs, dealing with guest queries, tracking and responding to guest comments on review pro, supervising and guiding the team, rota management and problems solving. You will ensure that the team are performing to the company standards and that all guests are receiving an excellent guest experience from start to finish. In return for your passion and drive to succeed we can offer you…… 29 days annual leave, increasing with service (including bank holidays) Life Assurance (3 times salary) Career progression Learning & Development opportunities Food & Beverage Discounts Retail discounts Discounted accommodation Health and wellbeing app Company sick pay Reward & Recognition scheme Company events & celebrations Tuition support funding If you thrive on being the best you can and want to join our award winning team then look no further and apply for our Front Office Supervisor role now Helpful to know………… Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.