The post holder will be responsible for a range of administration duties to support the Aylesbury & Wycombe NHS Breast Screening Programme and the symptomatic breast imaging service. They will be the first point of contact for our patients and visitors, working on our busy reception desk in our Breast Unit and in our busy Admin Office.
We are looking for someone who:
* Has good interpersonal skills & experience of dealing with customers both face to face and over the phone;
* Has the ability to learn several computer systems;
* Pays good attention to detail;
* Is well organized and self motivated;
* Can multi-task;
* Is a team player;
* Is flexible.
In return we offer:
* A busy, friendly working environment;
* An interesting and worthwhile role;
* Regular training sessions;
* Appraisal and personal development.
Key Responsibilities:
1. Act as the first point of contact for a range of telephone calls and in-person when covering reception duties.
2. Use the National breast screening system to arrange/change appointments for women called for breast screening, considering the needs of the client and patient choice.
3. Liaise with a senior member of staff when it is not possible to provide a suitable appointment time for a lady.
4. Monitor the availability of appointment slots and highlight shortfalls to the Office Manager.
5. Adjust allocated timeslots to accommodate clients with a variety of special needs.
6. Enter changes to demographic details and recall results from the screening episode onto the computer, ensuring appropriate end point action is transmitted to the national database in accordance with the departmental Quality Management System.
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant, there is the option for secondment; all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.
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