Customer Service Advisor
Salary £22,500
8.30-5 (Monday - Thursday) 1 hour lunch
8.30 - 4.30 (Friday) 30 min lunch
BASED IN LEICESTER LE67
Role Purpose:
Complete the day to day duties within the department
Provide excellent customer service on the telephone, face to face and via email
Manage customer accounts
General Role Description:
Process purchase orders on SAP
Manage customer accounts and build good working relationships
Handle incoming calls and resolve queries
Follow processes and procedures within the department
Work to deadlines, Prioritise work load and multitask
Provide customer back order reports on a weekly basis using the reporting system on SAP
Manage the "info" box, providing customers with an efficient online response to queries via email
Stock Checks, Pricing and product lead times
Person Specification:
Self-motivated
Passionate about giving excellent customer service
Good organisational skills
Pleasant and efficient telephone manner
Helpful attitude
Desire to learn and progress to more advanced duties
Excellent attention to detail
Brook Street NMR is acting as an Employment Agency in relation to this vacancy