Job Title: Senior 2nd Line Support EngineerLocation: Basildon, Essex (onsite)Reports to: Service Desk Manager
Salary: £35,000-38,000 per annum (DOE)
Company Overview:
We are a fast-growing, customer-centric Managed Service Provider (MSP) specialising in telecommunications and IT services. Based in Basildon, we deliver tailored voice, data, and managed IT solutions to businesses across Essex and London. We are looking for a skilled and experienced Senior 2nd Line Support Engineer to join our dynamic team and help deliver exceptional technical support to our clients.
Job Overview:
As a Senior 2nd Line Support Engineer, you will be a critical part of our technical support team, responsible for troubleshooting and resolving complex issues escalated from the 1st Line Support. You will work with a range of telecommunications and IT systems, ensuring our clients' technical issues are resolved efficiently while delivering a high level of customer service. The ideal candidate will have a strong background in supporting telecommunication services and IT infrastructure within an MSP environment, with experience in VoIP, networking, and cloud solutions.
Key Responsibilities:
1. 2nd Line Escalation: Handle escalated technical issues from the 1st Line Support team, providing advanced troubleshooting...