Job summary Applications are invited from qualified and experienced administration candidates to join our busy Administration Team. We currently have a vacancy for a full time Administration Assistant within our Sunderland Talking Therapies Team, based at Monkwearmouth Hospital. This is a very busy services and the successful post holder will be a member of admin team to support the clinical team to provide a comprehensive, high quality administrative service at all times. The post holder must have proven administration experience including facilitating excellent customer service and be confident in dealing with service users face to face as well as on the telephone. You will undertake a variety of duties including answering busy telephone line, reception duties, dealing with day to day queries, updating patient information system, sorting incoming/outgoing post, completing work from a shared inbox/work tray as well as other administration tasks, all under the direction of the Administration Team Lead. The successful candidate will be expected to cover receptions at Grange Park Clinic and Seaburn Lodge both on the Monkwearmouth Site. They will also be expected to cover Rosewood Reception at Hopewood Park. Main duties of the job Candidates must be able to demonstrate proven admin experience within the last 12 months in the following skills that are required for this post: Experience in a customer / patient focused environment Excellent communication and interpersonal Skills Fast, accurate typing/keyboard skills, A good understanding of inputting data to a database system A good working knowledge of all Microsoft packages (word/excel/office packages) Good verbal and written communication skills Ability to be self-directed, motivated and be able to contribute positively within a team Well organised and structured The post holder will be expected to demonstrate flexibility in the role in order to meet the needs of the service The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you will not be shortlisted About us We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career. Date posted 16 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time Reference number 263-CCG25-018-HN Job locations Monkwearmouth Hospital Newcastle Road Sunderland SR5 1NB Job description Job responsibilities Please find attached job description for full details. Advertising date : 16th January 2025 Closing date : 23rdJanuary 2025 We welcome your application. Job description Job responsibilities Please find attached job description for full details. Advertising date : 16th January 2025 Closing date : 23rdJanuary 2025 We welcome your application. Person Specification Qualifications and Training Essential OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience Good general level of education to O-Level/ GCSE or equivalent in English Language NVQ in Business Administration (or equivalent) Desirable NVQ Level 2 in Customer Care (or equivalent) Skills and Knowledge Essential Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point Able to input data accurately and efficiently Perform repetitive tasks whilst maintaining attention to detail Ability to maintain and update Patient Information Database(s) Good communication and interpersonal skills, both verbal and written Demonstrates good Customer Care Skills Good working knowledge of office procedures Good organisational and planning skills using own initiative Desirable Knowledge of working in an NHS environment Experience Essential Experience of working in an administration role Ability to uphold confidentiality at all times Able to prioritise and plan own workload Desirable Experience of working in an NHS/healthcare setting Experience using stock Experience of working with paper-based and electronic filing systems Person Specification Qualifications and Training Essential OCR/RSA Level 2 Typing/Word processing qualification (or equivalent) and/or relevant demonstrable experience Good general level of education to O-Level/ GCSE or equivalent in English Language NVQ in Business Administration (or equivalent) Desirable NVQ Level 2 in Customer Care (or equivalent) Skills and Knowledge Essential Working knowledge of Microsoft applications, including Outlook, Word, Excel and Power Point Able to input data accurately and efficiently Perform repetitive tasks whilst maintaining attention to detail Ability to maintain and update Patient Information Database(s) Good communication and interpersonal skills, both verbal and written Demonstrates good Customer Care Skills Good working knowledge of office procedures Good organisational and planning skills using own initiative Desirable Knowledge of working in an NHS environment Experience Essential Experience of working in an administration role Ability to uphold confidentiality at all times Able to prioritise and plan own workload Desirable Experience of working in an NHS/healthcare setting Experience using stock Experience of working with paper-based and electronic filing systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Address Monkwearmouth Hospital Newcastle Road Sunderland SR5 1NB Employer's website https://www.cntw.nhs.uk/careers/ (Opens in a new tab)