Person Specification - Customer Services Administrator Normal office hours, 8am - 4pm, with 30 min lunch break. Salary range is £30 - 35k with a company bonus worth up to a further 7.5% of base salary (5% against company goals, 2.5% against personal goals), pro-rated for mid-year joiners. JOB DESCRIPTIONJob Title:Customer Services AdministratorDepartment:Customer ServicesResponsible To:Customer Services Manager, supervised by Senior Customer Services Administrator and Team Leader________________________________________Job PurposeTo deliver an excellent customer services experience to clients as part of a close-knit team that supports all aspects of customer service for a wide client base (internal, external, UK and overseas).Ensure all work is processed in a timely manner to meet customer requirements, following all internal procedures and policies.Support may also be required in other departments as needed, depending on business demands.________________________________________Duties and ResponsibilitiesDuties will include but are not limited to:• Answer inbound telephone calls professionally and promptly• Gather and input all necessary information to set up new customers on the computer system• Maintain accurate customer price lists on the system• Deal directly with customer enquiries or coordinate a response from the relevant department• Liaise with other departments to improve internal communication and information flow• Gather initial information and log any incidents or customer complaints• Process sales orders up to and including the generation of invoices• Inform management promptly of any changes to delivery schedules• Generate and issue documents such as order acknowledgements, delivery notes, and packing lists• Create works orders for production• Pick stock for set-building requirements• Ship and track loan sets, communicating as necessary with hospitals, distributors, and sales representatives• Maintain accurate UK consignment stock records• Ensure all stock transactions are carried out in accordance with procedures to maintain accurate stock levels• Perform regular cycle counts as part of stock control policies• Receive returned loan instrument and implant sets into stock• Inspect instrumentation for functionality, completeness, and cleanliness using approved checklists(Note: Hepatitis B vaccination is required for this task.)• Remove contamination from returned items where necessary; arrange hospital returns for cleaning if required and raise any applicable recharges• Prepare loan sets for reuse and dispatch using Efacs system• Pick, pack, and dispatch instruments, implants, samples, and other goods as directed• Process OEM customer orders, including loading and completing works orders• Complete works orders, booking finished goods into stock accurately• Archive completed works orders, ensuring correct paperwork completion• Shrink-wrap sterile implants as needed• General office administrative duties• Assist in compiling data and documentation for tender submissions• Conduct all activities in accordance with ABHI, MedTech Europe, and company policies — particularly those regarding Healthcare Compliance and the Bribery Act regulations________________________________________Employee Benefits Overview - 2025 • Pension Scheme: Group Personal Pension Scheme with employer matching contributions up to 6%.• Salary Exchange (Sacrifice) Scheme: Available to enhance pension contributions and take-home pay.• Group Life Assurance: 6x basic salary, coverage from day 1 of employment.• Group Income Protection: Provided after 3 months of service; pays up to 75% of basic salary after 13 weeks of illness, for up to 3 years.• Private Healthcare: Full cover provided via BUPA after 3 months’ service for employee, partner, and dependents.• Health Cash Plan: Available after 3 months; covers optical, dental, physiotherapy, diagnostic consultations, and private healthcare excess reimbursement.• Gym Discounts: Through healthcare benefits and Salary Extras platform.• Salary Extras Discounts: Retail, leisure, and travel discounts available.• Cycle-to-Work Scheme: Available for eco-friendly commuting solutions.• Technology Purchase Scheme: Spread the cost of personal tech devices such as laptops or tablets.• Interest-Free Travel Loan: For purchase of annual public transport passes.• Employee Assistance Programme: 24/7 confidential advice and support including free counselling.• Second Medical Opinion: Consultation with leading UK and European specialists.• myStrength Platform: Digital mental health and wellbeing tool.• Toothfairy™ Dental Service: Online dental consultations.• Annual Leave: 25 days holiday plus all UK public holidays (pro-rata for part-time employees).• Hybrid Working Policy: Available depending on role requirements.• Free On-Site Parking: Subject to availability.• Professional Memberships Reimbursement: For memberships relevant to job role.• Staff Referral Bonus Scheme: Reward scheme for introducing successful new hires.• Financial Planning Support: Access to personal financial wellbeing advice.• Social Events: Annual Kick-off Meeting, Summer Party, Team Socials, and Riverside BBQs. If your application is successful, you will be contact shortly. The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible. You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk