Information Technology Help Desk Analyst
Location: London – Hybrid
Salary: Up to £32,000 + Package
Job Overview: The Advocate Group is delighted to partner with one of our key clients looking for an IT Helpdesk Analyst to manage all ITSM queues.
Key Responsibilities:
* Manage ITSM incident and request queues (in-person, telephone, remote)
* Log, resolve, and escalate IT issues and requests
* Support hardware, software, and operating system configurations
* Assist with asset management and stock administration
* Configure and support IOS handsets and mobile/MDM systems
* Troubleshoot remote connectivity issues
* Follow SOPs for system configurations and Active Directory management
* Conduct new starter induction training
* Recognize patterns and trends to improve support efficiency
Experience:
* 1-2+ years' experience in IT support, particularly via service management tools
* Strong knowledge of Microsoft operating systems and Active Directory
* Experience supporting users across multiple locations
* Familiarity with Mac systems and mobile/MDM environments
* ITIL knowledge and adherence to best practices
* Excellent communication and customer service skills
* Ability to work independently and meet deadlines
* 5+ GCSEs at Grade C or above (or equivalent)
Inclusivity Statement: We strive to build an inclusive work environment for all and will consider all candidates without regard to gender, including gender identity, gender expression and gender reassignment, race including colour, nationality, ethnic or national origin, religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity or trade union membership. If you need assistance and/or reasonable accommodation due to a disability during the application or recruitment process please let us know.
Employment Type: Full-time
Seniority Level: Associate
Job Function: Analyst and Information Technology
Industries: Food and Beverage Manufacturing, Beverage Manufacturing, and Food and Beverage Services
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